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- Tasks: Engage with customers, collect data, and support service improvement in a community-focused role.
- Company: Join Wythenshawe Community Housing Group, a diverse and inclusive employer.
- Benefits: Enjoy 25 days annual leave, health care plans, and subsidised gym memberships.
- Other info: Flexible working environment with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer interaction and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a customer-focused Data Collection Officer to join our team on a 6-month fixed-term basis. This role is ideal for someone who enjoys planning and organising their own work, working independently out on site, and engaging directly with customers in their homes. You'll play an important role in gathering accurate, high-quality customer data to support the delivery of excellent services for our Heat Network customers.
Responsibilities
- Planning, scheduling and carrying out home visits with tenants in our high-rise blocks, both by appointment and where no appointment has been made.
- Conducting face-to-face interviews with customers in their homes and completing a structured questionnaire at each visit.
- Accurately recording and submitting customer responses using digital systems.
- Completing follow-up actions after each visit where required.
- Working out on our estates for the majority of your time, alongside an electrician who will attend each visit.
- Reporting weekly on completed visits and no-access appointments, and attending regular progress meetings at our Greenwood Road office.
Qualifications
- Experience visiting customers or service users in their homes.
- Experience interviewing, gathering information or collecting data.
- Strong communication and interpersonal skills, with the ability to build trust quickly.
- Confidence working with vulnerable customers or people with complex needs.
- Good organisational skills, with the ability to work independently and manage your own workload.
- Excellent attention to detail to ensure information is complete and accurate.
- Confidence using IT systems and digital devices to record information.
- Good understanding of data protection, confidentiality and GDPR responsibilities.
- Knowledge of safeguarding principles and when to raise concerns.
- Awareness of health, safety and risk when working in the community.
- Calm, resilient and professional approach in challenging situations.
- Strong problem-solving and decision-making skills.
- Commitment to equality, diversity and treating everyone with respect.
Why this Role Matters
The information you collect will help us better understand our customers and ensure we deliver safe, efficient and high-quality services across our Heat Network. Your work will directly support service improvement and positive customer outcomes.
Benefits
- 25 days annual leave, rising to 30 with length of service and subject to approval (option to buy & sell additional annual leave)
- Enhanced leave options for maternity, paternity, adoption & shared parental leave
- Enhanced pension scheme contributions
- Health Care Plan giving money back for dental, optical, therapy costs and more
- Subsidised healthy living benefits: gym membership or yoga classes
- Subsidised leisure learning benefits: finance towards driving lessons or learning a new language
- Car Lease Scheme
- Cycle to Work scheme
- Volunteering days in the local community
- Salary sacrifice pension option
Diversity & Inclusion
Wythenshawe Community Housing Group is an equal-opportunity employer and a disability-confident employer. We are committed to diversity, equity and inclusion and will make reasonable adjustments where possible.
Data Collection Officer in Manchester employer: Wythenshawe Community Housing Group
Contact Detail:
Wythenshawe Community Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Collection Officer in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers, it’s crucial to demonstrate your ability to build rapport. Try role-playing interviews with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed your workload in the past, especially when working independently. This will highlight your ability to plan and execute tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Data Collection Officer in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Data Collection Officer role. Highlight your experience with customer interactions and data collection, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t be shy about showcasing your strong communication and organisational skills. We want to see how you can engage with customers and manage your workload effectively, so give us examples from your past experiences!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Data Collection Officer. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like conducting face-to-face interviews and managing your own workload.
✨Showcase Your Communication Skills
Since this role involves engaging directly with customers, be prepared to demonstrate your strong communication and interpersonal skills. Think of examples where you've built trust quickly or handled challenging situations with vulnerable customers, as these will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you plan and schedule visits, manage follow-up actions, and ensure accurate data recording. Mention any tools or methods you use to stay organised, as this will show that you can handle the independent nature of the role.
✨Understand Data Protection and Safeguarding
Brush up on your knowledge of data protection, confidentiality, and safeguarding principles. Be ready to discuss how you would handle sensitive information and when to raise concerns, as this is crucial for the role and shows your commitment to professionalism and ethical standards.