At a Glance
- Tasks: Lead contract management to ensure high-quality services and positive customer outcomes.
- Company: Join Wythenshawe Community Housing Group, a leader in community housing.
- Benefits: Enjoy 25 days annual leave, enhanced pension, and health care benefits.
- Other info: Dynamic role with opportunities for professional growth and community involvement.
- Why this job: Make a real impact on community wellbeing and housing standards.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for an experienced and proactive Contract Manager to join our Property directorate. This is a key role in ensuring we receive high‑quality, value‑for‑money services from our contractors across responsive repairs, voids, planned works and wider asset management activity. You’ll support strong supplier relationships, consistent contract performance and positive customer outcomes — contributing to safe, well‑managed homes and high standards across our communities.
What you’ll be doing:
- Leading contract monitoring arrangements, ensuring reviews, checks and reporting are completed accurately and on time.
- Tracking contractor performance against KPIs, addressing issues quickly and supporting consistent service delivery.
- Using financial, activity and performance data to support decision‑making and business planning.
- Managing non‑compliance and performance concerns, issuing improvement actions where required.
- Responding to customer enquiries and service failures, resolving issues and ensuring learning informs future delivery.
- Carrying out site visits, inspections and quality checks to confirm work meets required standards.
- Overseeing Health & Safety responsibilities, including reviewing RAMS, monitoring CDM duties and undertaking safety inspections.
- Maintaining accurate documentation, registers and baselines to support good governance.
- Building productive working relationships with contractors and internal teams, supporting collaborative problem‑solving and continuous improvement.
What we’re looking for:
- Strong experience in contract management, ideally within social housing, public sector or local authority environments.
- Knowledge of performance monitoring, compliance, audits and measurable KPIs.
- Strong commercial awareness and ability to support commissioning, pricing and value‑for‑money activity.
- Excellent communication and influencing skills, able to build trust with contractors and colleagues.
- Ability to interpret technical and financial data clearly and accurately.
- Effective planning, prioritisation and organisational skills, with a practical, solutions‑focused mindset.
- A commitment to customer service, inclusive practice and positive partnership working.
- Degree or relevant professional qualification desirable; CIOB or RICS also beneficial.
- Full UK driving licence required.
Application Deadline: Sunday 22nd February
Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as:
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave.
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave.
- Enhanced Pension scheme contributions.
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more.
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes.
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language.
- Car Lease Scheme, Cycle to Work scheme.
- Volunteering days in the local community.
- We offer a Salary Sacrifice Pension option.
About Us:
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer, WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Contract Manager in Manchester employer: Wythenshawe Community Housing Group
Wythenshawe Community Housing Group (WCHG) is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises the health and wellbeing of its employees. With a strong commitment to professional development, WCHG offers numerous benefits including enhanced leave options, a comprehensive healthcare plan, and opportunities for community engagement, all while empowering staff to make a meaningful impact in the lives of over 29,000 residents in South Manchester.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and contract management sectors. Attend industry events or join relevant online groups to meet potential employers and learn about job openings before they’re advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience in contract management. This will help you showcase your skills effectively and demonstrate your commitment to their mission.
✨Tip Number 3
Practice your communication skills! As a Contract Manager, you’ll need to build strong relationships with contractors and colleagues. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at WCHG!
We think you need these skills to ace Contract Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in contract management, especially within social housing or public sector environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves building relationships with contractors and colleagues, it’s crucial to demonstrate your excellent communication and influencing skills. Use examples from your past experiences where you’ve successfully navigated challenges or improved collaboration.
Highlight Your Problem-Solving Abilities:We’re looking for someone with a practical, solutions-focused mindset. In your application, share specific instances where you’ve tackled issues or improved processes. This will show us that you can think on your feet and contribute to continuous improvement.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at WCHG!
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts you'll be managing. Familiarise yourself with key performance indicators (KPIs) and compliance requirements relevant to social housing and public sector environments. This will help you demonstrate your expertise and show that you're proactive about contract management.
✨Showcase Your Communication Skills
As a Contract Manager, strong communication is crucial. Prepare examples of how you've built trust with contractors and colleagues in the past. Think about specific situations where your influencing skills led to positive outcomes, and be ready to discuss these during the interview.
✨Be Data-Savvy
Since the role involves using financial and performance data for decision-making, brush up on your ability to interpret and present this information clearly. Bring along examples of how you've used data to support business planning or improve service delivery in previous roles.
✨Demonstrate Your Customer Service Commitment
WCHG values customer service highly, so be prepared to discuss how you've handled customer enquiries and resolved service failures in the past. Share specific instances where your actions led to improved customer satisfaction and how you learned from those experiences to enhance future service delivery.
