At a Glance
- Tasks: Support colleagues in managing complex customer cases and ensure effective safeguarding.
- Company: Join Wythenshawe Community Housing Group, a top employer committed to community wellbeing.
- Benefits: Enjoy 25 days annual leave, enhanced pension contributions, and health care benefits.
- Other info: Flexible working hours and opportunities for professional growth await you.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in casework and a CIH Level 4 qualification are essential.
The predicted salary is between 27900 - 34100 £ per year.
We’re looking for an experienced and compassionate Assistant Manager, Living Well to provide day-to-day operational support across our Living Well and Tenancy Audit services. This is an important role for someone who can combine sound judgement with a person-centred approach, supporting colleagues to manage safeguarding, domestic abuse and complex customer cases safely and effectively. You’ll help maintain strong practice, coordinate resources and ensure customers receive joined-up support that enables them to live safely and well in their homes.
Please note this role is a fixed-term contract ending 31st March 2028.
What you’ll be doing:
- Providing visible day-to-day operational support to Living Well and Tenancy Audit colleagues, helping them progress complex cases safely and effectively.
- Reviewing casework across safeguarding, domestic abuse and tenancy audits to support compliance, shared learning and improved practice.
- Providing operational oversight, making informed decisions about case progression, resources and risk, and escalating concerns where necessary.
- Planning duty officer cover and taking part in the duty rota to support the organisation’s safeguarding and domestic abuse responsibilities.
- Preparing reports and contributing to multi-agency meetings, including strategy meetings, multidisciplinary meetings and MARAC.
- Supporting legal escalations and coordinating Tenancy Audit visits, as well as providing management cover during periods of absence.
What we’re looking for:
- Experience reviewing casework, developing support plans and helping colleagues achieve positive outcomes for customers.
- Experience supporting vulnerable customers and families with complex needs through effective, person-centred interventions.
- Strong knowledge of safeguarding, domestic abuse, homelessness, mental health, substance misuse and child protection.
- Confidence managing complex cases, assessing risk and making balanced operational decisions.
- Ability to build trusted relationships with partner agencies and coordinate effective multi-agency support.
- Excellent communication, customer service and problem-solving skills, with the ability to support colleagues positively through change.
- A CIH Level 4 qualification.
Additional information:
- The successful applicant will be required to complete a DBS check.
- A driving licence and access to a car are required.
- A flexible approach to working hours is expected to support the needs of the service.
Application Deadline: Thursday 1st October. Please note the above date is subject to change, and the advert may be closed early dependent on applications received.
If you are interested in applying, don't wait!
Why join us?
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as:
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave.
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave.
- Enhanced Pension scheme contributions.
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more.
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes.
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language.
- Car Lease Scheme, Cycle to Work scheme.
- Volunteering days in the local community.
We offer a Salary Sacrifice Pension option subject to eligibility criteria.
About Us:
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer, WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Assistant Manager- Living Well in Manchester employer: Wythenshawe Community Housing Group
Wythenshawe Community Housing Group (WCHG) is an exceptional employer that prioritises the health and wellbeing of its staff, offering a range of benefits including generous annual leave, enhanced pension contributions, and opportunities for professional development. With a strong commitment to community engagement and inclusivity, WCHG fosters a collaborative work culture where employees can thrive while making a meaningful impact in the lives of local residents. Join us in creating safer, healthier communities while enjoying a supportive and rewarding work environment in South Manchester.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager- Living Well in Manchester
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Wythenshawe Community Housing Group, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Assistant Manager- Living Well in Manchester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Wythenshawe Community Housing Group. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Wythenshawe Community Housing Group. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Wythenshawe Community Housing Group.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Assistant Manager- Living Well role at Wythenshawe Community Housing Group, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Wythenshawe Community Housing Group that you can think critically and act effectively under pressure.
