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- Tasks: Engage with customers, conduct interviews, and gather essential data for service improvement.
- Company: Join a dedicated team focused on delivering high-quality services to our community.
- Benefits: Gain valuable experience, flexible working hours, and a chance to make a real difference.
- Other info: Perfect for those who enjoy independent work and making connections in the community.
- Why this job: Your work will directly impact customer satisfaction and service quality in our Heat Network.
- Qualifications: Experience in customer interaction, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a customer‑focused Data Collection Officer to join our team on a 6‑month fixed‑term basis. This role is ideal for someone who enjoys planning and organising their own work, working independently out on site, and engaging directly with customers in their homes. You’ll play an important role in helping us gather accurate, high‑quality customer data to support the delivery of excellent services for our Heat Network customers.
What you’ll be doing:
- Planning, scheduling and carrying out home visits with tenants in our high‑rise blocks, both by appointment and where no appointment has been made.
- Conducting face‑to‑face interviews with customers in their homes and completing a structured questionnaire at each visit.
- Accurately recording and submitting customer responses using digital systems.
- Completing follow‑up actions after each visit where required.
- Working out on our estates for the majority of your time, alongside an electrician who will attend each visit.
- Reporting weekly on completed visits and no‑access appointments, and attending regular progress meetings at our Greenwood Road office.
What we’re looking for:
- Experience visiting customers or service users in their homes.
- Experience interviewing, gathering information or collecting data.
- Strong communication and interpersonal skills, with the ability to build trust quickly.
- Confidence working with vulnerable customers or people with complex needs.
- Good organisational skills, with the ability to work independently and manage your own workload.
- Excellent attention to detail to ensure information is complete and accurate.
- Confidence using IT systems and digital devices to record information.
- Good understanding of data protection, confidentiality and GDPR responsibilities.
- Knowledge of safeguarding principles and when to raise concerns.
- Awareness of health, safety and risk when working in the community.
- Calm, resilient and professional approach in challenging situations.
- Strong problem‑solving and decision‑making skills.
- Commitment to equality, diversity and treating everyone with respect.
Why this role matters:
The information you collect will help us better understand our customers and ensure we deliver safe, efficient and high‑quality services across our Heat Network. Your work will directly support service improvement and positive customer outcomes.
Data Collection Officer employer: Wythenshawe Community Housing Group
Contact Detail:
Wythenshawe Community Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Collection Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with a friend or family member. Focus on common questions related to data collection and customer interaction to boost your confidence.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built trust with customers in the past. This is key for a Data Collection Officer, so make sure to highlight your experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Data Collection Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer visits and data collection. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves engaging with customers, let us know about your strong communication and interpersonal skills. Share examples of how you've built trust with customers in the past.
Be Detail-Oriented: Attention to detail is key for this position. When you describe your previous roles, emphasise how you ensured accuracy in data collection and reporting. We love a candidate who takes pride in their work!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process quickly. We can’t wait to hear from you!
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Data Collection Officer. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like conducting face-to-face interviews and managing your own workload.
✨Showcase Your Communication Skills
Since this role involves engaging directly with customers, be prepared to demonstrate your strong communication and interpersonal skills. Think of examples where you've built trust quickly or handled challenging situations with vulnerable customers, as these will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you plan and schedule your work, especially when it comes to home visits. Mention any tools or methods you use to ensure accuracy in data collection, as attention to detail is crucial for this position.
✨Understand Data Protection and Safeguarding
Brush up on your knowledge of data protection, confidentiality, and safeguarding principles. Be ready to discuss how you would handle sensitive information and what steps you would take if you encountered any concerns while working in the community.