At a Glance
- Tasks: Support community safety and tackle anti-social behaviour to create safer neighbourhoods.
- Company: Join Wythenshawe Community Housing Group, a leader in community development.
- Benefits: Enjoy 25 days annual leave, health care plans, and flexible working options.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and understanding of community safety is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive and confident Community Safety Officer to join our team on a fixed‑term basis. This role plays a key part in helping us create safer neighbourhoods by tackling anti‑social behaviour, supporting residents, and working closely with partners to resolve community safety concerns.
If you’re someone who enjoys problem‑solving, working directly with residents, and balancing enforcement with support, this is a great opportunity to make a real difference in our communities.
What you’ll be doing
- Managing community safety cases, including reports of anti‑social behaviour, neighbour disputes and environmental concerns.
- Working directly with residents to investigate issues, agree actions and provide clear updates throughout each case.
- Using a range of interventions to resolve problems, including warnings, agreements, referrals and legal remedies where appropriate.
- Carrying out visits, interviews and risk assessments, ensuring safeguarding and personal safety are always prioritised.
- Working closely with internal teams and external partners such as the police, local authorities and support agencies to achieve positive outcomes.
- Keeping accurate case records, preparing reports and contributing to performance monitoring and service improvement.
What we’re looking for
- Experience working in community safety, housing management, ASB, enforcement or a similar frontline role.
- Strong communication skills, with the ability to manage challenging conversations calmly and professionally.
- Confidence working independently, managing a varied caseload and making sound decisions.
- Good understanding of safeguarding, risk management and health & safety when working in the community.
- Ability to work collaboratively with colleagues and external partners.
- Strong organisational skills and attention to detail, including accurate record‑keeping and reporting.
- A flexible approach, including willingness to work occasional evenings where required.
- Full UK driving licence (or ability to travel independently).
Additional information
- The successful applicant will be required to complete a basic DBS check due to the nature of the role and contact with residents.
Why this role matters
This role directly supports safer, more stable neighbourhoods and helps residents feel supported, listened to and protected. Your work will help prevent issues from escalating and ensure concerns are addressed fairly, consistently and effectively.
Application Deadline - Sunday 17th May
Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don’t wait!
Community Safety Officer employer: Wythenshawe Community Housing Group
Wythenshawe Community Housing Group (WCHG) is an exceptional employer dedicated to fostering a supportive and inclusive work environment. With a strong focus on employee wellbeing, we offer generous benefits such as enhanced leave options, a comprehensive health care plan, and opportunities for professional growth within our expanding Housing Department. Join us in making a meaningful impact in the Wythenshawe community while enjoying a fulfilling career that values your contributions and promotes a culture of collaboration and respect.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Safety Officer
✨Tip Number 1
Get to know the company! Research Wythenshawe Community Housing Group and their community initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local community events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences with ASB cases and how you handled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Safety Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in community safety and anti-social behaviour. We want to see how your skills align with the role of a Community Safety Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Service Skills:Since this role is all about delivering excellent customer service, share specific examples of how you've successfully handled complex cases or resolved issues in the past. We love seeing real-life scenarios that demonstrate your ability to connect with residents and partners.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need about the application process there.
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Know Your Community Safety Basics
Before your interview, brush up on the key principles of community safety and anti-social behaviour (ASB). Familiarise yourself with relevant legislation and best practices. This will show that you’re not just passionate but also knowledgeable about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in challenging situations. Highlight how you resolved complex cases and maintained positive relationships with residents and partners.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you successfully managed ASB cases or similar challenges. Be ready to discuss your approach to resolving issues and how you used early intervention strategies to promote community cohesion.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about WCHG’s community initiatives or their approach to tenancy sustainability. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
