Communications Specialist - Customer Care in Cheshire, Warrington

We are looking for a passionate and proactive Resident Engagement and Communications Specialist to join our Transformation & Resources directorate. This role is central to how we engage with residents and communities as we deliver regeneration and new homes across Wythenshawe.

By delivering clear, accessible communication and meaningful engagement activities, you'll help build trust, transparency and strong relationships throughout our regeneration programmes. You'll work closely with project teams, housing colleagues, local partners and residents to coordinate engagement activity and deliver high-quality communications. This is a varied and visible role, combining strategic thinking with hands-on delivery across multiple projects. It's a fantastic opportunity for someone who enjoys working with people, simplifying complex information and making a real impact on communities.

• Developing and delivering communication plans, producing clear, resident-focused content that explains complex or sensitive information in an accessible and engaging way.
• Managing the relationship with an Independent Tenant Advisor, ensuring residents have access to independent advice and support.
• Building and maintaining strong relationships with stakeholders, including local authorities, community groups, contractors and elected members.
• Monitoring and reporting on engagement and communication activity, providing clear evidence of impact and outcomes.

Requirements:

• A higher education qualification in communications, marketing or a related field, or equivalent experience.
• Experience of working in resident engagement, customer consultation, communications or a similar customer-focused role.
• Strong writing and communication skills, with the ability to translate complex information into clear, accessible messages.
• Experience managing projects or programmes and delivering measurable outcomes.
• Good knowledge of digital tools and channels for communication and engagement.
• A creative, proactive and solutions-focused approach with strong organisational skills.
• This role requires a flexible approach to working hours, including non-standard working patterns to support engagement activity.
• A full UK driving licence is required.
• The successful applicant will be required to complete a DBS check.

Application Deadline - Sunday 19th July

Benefits include:

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave.
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave.
• Enhanced Pension scheme contributions.
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more.
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes.
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language.
• Car Lease Scheme, Cycle to Work scheme.
• Volunteering days in the local community.
• We offer a Salary Sacrifice Pension option.

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. A disability confident employer, WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.