Resident Engagement & Communications Specialist in Broadfield

We're looking for a passionate and proactive Resident Engagement and Communications Specialist to join our Transformation & Resources directorate. This role is central to how we engage with residents and communities as we deliver regeneration and new homes across Wythenshawe. You'll play a leading role in ensuring residents are informed, listened to and involved in shaping the future of their neighbourhoods. By delivering clear, accessible communication and meaningful engagement activities, you'll help build trust, transparency and strong relationships throughout our regeneration programmes.

About the role

You will work closely with project teams, housing colleagues, local partners and residents to coordinate engagement activity and deliver high‑quality communications. This is a varied and visible role that combines strategic thinking with hands‑on delivery across multiple projects. It offers an exceptional opportunity for someone who enjoys working with people, simplifying complex information and making a real impact on communities.

Responsibilities

• Develop and deliver communication plans, producing clear, resident‑focused content that explains complex or sensitive information in an accessible and engaging way.
• Design and deliver inclusive engagement activities such as consultations, workshops and resident events, ensuring residents can influence decisions affecting their homes and neighbourhoods.
• Manage the relationship with an Independent Tenant Advisor, ensuring residents have access to independent advice and support.
• Build and maintain strong relationships with stakeholders, including local authorities, community groups, contractors and elected members.
• Ensure engagement approaches are inclusive and accessible for all residents, addressing diverse needs and barriers to participation.
• Monitor and report on engagement and communication activity, providing clear evidence of impact and outcomes.

Qualifications

• Higher education qualification in Communications, Marketing or a related field, or equivalent experience.
• Experience of working in resident engagement, customer consultation, communications or a similar customer‑focused role.
• Ability to build strong relationships and engage effectively with a wide range of audiences, including those who may not typically engage.
• Strong writing and communication skills, with the ability to translate complex information into clear, accessible messages.
• Experience managing projects or programmes and delivering measurable outcomes.
• Good knowledge of digital tools and channels for communication and engagement.
• A creative, proactive and solutions‑focused approach with strong organisational skills.
• Understanding of stakeholder engagement, media or public affairs is desirable.

Additional Information

This role requires a flexible approach to working hours, including non‑standard working patterns to support engagement activity. A full UK driving licence is required, and the successful applicant will be required to complete a DBS check.

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer, WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities.

Please note the above date is subject to change, and the advert may be closed early depending on applications received.

Benefits & Work Environment

• 25 days Annual Leave, rising to 30 with length of service and subject to approval, option to buy and sell additional annual leave.
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave.
• Enhanced Pension scheme contributions.
• Health Care Plan gives you money back for dental, optical, therapy costs and more.
• Subsidised Healthy Living benefits (e.g., gym membership or yoga classes).
• Subsidised Leisure Learning benefits (e.g., finance towards driving lessons or learning a new language).
• Car Lease Scheme, Cycle to Work scheme.
• Volunteering days in the local community.
• Salary Sacrifice Pension option (subject to eligibility criteria).