At a Glance
- Tasks: Lead responsive repairs contracts and ensure high-quality service delivery.
- Company: Join Wythenshawe Community Housing Group, a leader in community housing.
- Benefits: Enjoy 25 days annual leave, enhanced pension, and health care benefits.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on community homes and enhance customer experiences.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for an experienced and proactive Contract Manager (Responsive Repairs) to join our Property directorate on a 12-month fixed-term basis. This is a key operational role, ensuring our responsive repairs service is delivered safely, efficiently and to a high standard for our customers. If you’re passionate about delivering high-quality services, building strong contractor relationships and driving performance, this is a great opportunity to make a real impact within a busy, customer-focused environment.
What you’ll be doing:
- Leading the delivery of responsive repairs contracts, ensuring services meet agreed standards, KPIs and customer expectations.
- Monitoring contractor performance, identifying issues and driving improvements to ensure consistent, high-quality outcomes.
- Managing contract compliance, including health and safety, regulatory requirements and contractual obligations.
- Carrying out inspections and quality checks to ensure works are completed to the required standard.
- Responding to customer enquiries, complaints and service issues, ensuring they are resolved effectively and professionally.
- Analysing performance data to inform decision-making, identify trends and support service improvement.
- Maintaining accurate records, contract documentation and reporting to support governance and oversight.
- Building strong relationships with contractors, internal teams and partners to ensure a collaborative, one team approach.
- Supporting continuous improvement by identifying and implementing practical solutions that enhance service delivery and value for money.
What we’re looking for:
- Experience in contract management, ideally within responsive repairs, housing or property services.
- Strong knowledge of performance monitoring, compliance and service improvement.
- Good understanding of health and safety, regulatory requirements and contract governance.
- Ability to analyse data and use insight to drive operational decisions.
- Excellent communication and relationship-building skills, with confidence working with a range of stakeholders.
- Strong organisational skills, with the ability to manage a varied workload and meet deadlines.
- A proactive, solution-focused approach with a commitment to high standards and customer service.
- Full UK driving licence.
Why this role matters:
This role plays a vital part in ensuring our homes are well-maintained and our customers receive a reliable, responsive repairs service. By driving performance, maintaining strong contractor relationships and ensuring quality delivery, you’ll help us provide safe, comfortable homes and a positive experience for our residents.
Application Deadline: Sunday 5th July. Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
Why join us?
As an Investors in People Health & Wellbeing recognised employer, we offer a wide range of benefits such as:
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave.
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave.
- Enhanced Pension scheme contributions.
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more.
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes.
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language.
- Car Lease Scheme, Cycle to Work scheme.
- Volunteering days in the local community.
We offer a Salary Sacrifice Pension option, subject to eligibility criteria.
About Us:
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices and is a disability confident employer, working to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Contract Manager in Bolton employer: Wythenshawe Community Housing Group
Wythenshawe Community Housing Group (WCHG) is an exceptional employer that prioritises the health, wellbeing, and professional development of its employees. With a strong commitment to delivering high-quality services, WCHG offers a supportive work culture, competitive benefits including enhanced leave options and a comprehensive healthcare plan, and ample opportunities for career growth within a dynamic, community-focused environment in Wythenshawe, Manchester.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Bolton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Wythenshawe Community Housing Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Contract Manager at Wythenshawe Community Housing Group.
We think you need these skills to ace Contract Manager in Bolton
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Wythenshawe Community Housing Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
