This is an exciting opportunity to support Property Services as an Administration Officer providing operational support here in the Estates and Grounds Maintenance Teams at Wythenshawe Community Housing Group on a fixed term basis to 26 March 2027.
The successful applicant will provide a fully comprehensive administrative support service to ensure the efficient and effective functioning of Wythenshawe Works; working as a vital part of the team and contributing to the achievement of various objectives.
The role's responsibilities will include, but are not limited to:
- Provide a range of administrative and clerical support functions to the operation, including data input and retrieval, development and maintenance of spreadsheets, word processing, photocopying, general correspondence, responding to enquiries and handling telephone enquiries;
- Effectively and efficiently handle enquiries and complaints;
- Collate information including performance data and assist in the preparation of statistical information within agreed timescales;
- Work alongside team leaders making future appointments for technicians to ensure service delivery and maintain effective communication with tenants, including scheduling and coordinating repair works where required.
Applicants have demonstrable experience of developing and co-ordinating administrative systems, supporting teams through transformation and the introduction of new systems, and effective problem-solving skills, together with experience and knowledge of Microsoft Office, particularly Word and Excel. Experience of IT systems relevant to housing maintenance would also be a great asset.
The successful candidate will also be able to demonstrate an ability to deal with both written and telephone enquiries, including handling sensitive/difficult situations with tact and diplomacy. They will be able to effectively prioritise tasks and set targets to meet deadlines with clear evidence of having provided a customer focused service in line with WCHG's core values.
Application Deadline - Sunday 1st November
Please note the above date is subject to change, and the advert may be closed early dependent on applications received.
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Administrative Officer employer: Wythenshawe Community Housing Group
Wythenshawe Community Housing Group (WCHG) is an exceptional employer that prioritises the health and wellbeing of its staff, offering a range of benefits including generous annual leave, enhanced pension contributions, and opportunities for professional development. With a strong commitment to community engagement and inclusivity, WCHG fosters a collaborative work culture where employees can thrive while making a meaningful impact in the lives of local residents. Join us in creating safer, healthier communities while enjoying a supportive and rewarding work environment in South Manchester.
Contact Details:
Wythenshawe Community Housing Group Recruitment Team
