At a Glance
- Tasks: Lead a passionate team, deliver exceptional customer service, and drive sales in a vibrant retail environment.
- Company: Join WYSE London, a brand that values people and results in an omni-channel business.
- Benefits: Full-time position with opportunities for personal growth and development.
- Other info: Exciting opportunity to grow your career in a supportive and energetic atmosphere.
- Why this job: Be a key player in a dynamic team and make a real impact on customer experiences.
- Qualifications: Retail supervisory experience and a passion for fashion and customer service.
The predicted salary is between 25000 - 30000 £ per year.
Position: WYSE Supervisor - Burnham Market
Reports to: Store Manager
Position description
WYSE London Management are dedicated to customer service, their team and driving results within an omni channel business. They have a passion for the WYSE London brand and a love for our product. Our Supervisors/Assistant Store Managers have an inviting presence in our stores, communicate confidently and have a commercial knowledge which enables them to support the Store Manager and team to exceed all commercial targets. In WYSE stores, in the absence of the Store Manager, our Assistant Managers and Supervisor have ultimate responsibility and accountability for their team, their customers and their store results.
Key Responsibilities
- Support the Store Manager to recruit and retain the best team
- Induct, coach and develop the store team
- Demonstrate the best-in‑class customer service by building organic and long‑lasting relationships with Wyse London customers
- Conduct personal styling sessions and WYSE Live with confidence
- Drive sales by supporting the Store Manager to deliver amazing visual merchandising and retail standards
- Assist the Store Manager to exceed targets by promoting omni channel and data capture
- Demonstrate a high level of product knowledge, sharing with the team, our customers and feeding back into seasonal product reviews
- Assist the Store Manager to identify opportunities to network in the local area to drive brand awareness and build business partnerships
- Manage all operational processes efficiently
- Support the Manager in managing all store controllable costs ultimately driving overall profitability of your store
- Taking full responsibility for their personal Health and Safety, that of Wyse customers and the store team
Key Skills and Behaviours
- A passion for people with the ability to build instant rapport with a warm approach
- A strong confident Leader who enjoys being hands on, leading by example 'making the first sale of the day!'
- Ability to motivate and develop the team through training and coaching
- Effective time management skills, the ability to multi‑task
- Highly organised and efficient
- Able to identify problems and generate own solutions
- Effective and impactful communication skills
- Exceptional drive and determination to deliver in all areas
Key Performance Indicators
- Sales performance
- Units per transaction
- Data capture
- Order in store
- Conversion
- Stockless P&L
- Staff retention
Experience
Essential
- Experience as a Supervisor or Assistant Manager in a retail store
- Effective communication skills
- Passion for people and delivering the best-in‑class customer service
- True team player
- Positive, proactive and with a can‑do mindset
Preferred
- Experience in fashion retail
- Good IT skills
How to apply
Applications to be sent to barbara.power@wyselondon.com
Store Supervisor - Burnham Market (Full Time) employer: WYSE
WYSE London Management is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about fashion retail. Located in Burnham Market, our team enjoys a supportive environment where they can thrive through coaching and training opportunities, while also being part of a brand that values customer relationships and community engagement. With a focus on achieving commercial success together, we offer a rewarding career path for individuals eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor - Burnham Market (Full Time)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with WYSE London's products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making a great impression.
✨Tip Number 2
Practice your communication skills! As a Store Supervisor, you'll need to build rapport with customers and lead your team. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to people in the retail industry, especially those connected to WYSE London. Attend local events or join online groups to make connections that could help you land the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the WYSE London team. Don’t miss out!
We think you need these skills to ace Store Supervisor - Burnham Market (Full Time)
Some tips for your application 🫡
Show Your Passion:Let your love for the WYSE London brand shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about our products and customer service.
Tailor Your CV:Make sure your CV highlights your experience as a Supervisor or Assistant Manager in retail. We’re looking for specific examples of how you’ve led teams and driven sales, so don’t hold back!
Be Personable:In your cover letter, communicate confidently and warmly. We value effective communication skills, so let us see your personality and how you can build rapport with customers and the team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at WYSE
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into WYSE London's brand values and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the fashion retail world. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and drive results, as this aligns perfectly with the responsibilities of supporting the Store Manager.
✨Emphasise Customer Service Excellence
WYSE London is all about delivering top-notch customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Share your strategies for building lasting relationships and how you would implement best-in-class service in the store.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face as a Supervisor and how you would handle them. This could include managing team dynamics or driving sales during peak times. Practising these scenarios will help you respond confidently.
