At a Glance
- Tasks: Lead a dynamic team, elevate customer service, and drive sales in a vibrant retail environment.
- Company: WYSE London, a brand passionate about style and customer experience.
- Benefits: Competitive pay, career development, and a fun, supportive team culture.
- Other info: Join a fast-paced team with opportunities for growth and creativity.
- Why this job: Be a key player in a trendy fashion brand and make a real impact on customer experiences.
- Qualifications: Retail supervisory experience and a passion for delivering exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
Position: WYSE Supervisor - Burnham Market
Reports to: Store Manager
Position description:
WYSE London Management are dedicated to customer service, their team and driving results within an omni channel business. They have a passion for the WYSE London brand and a love for our product. Our Supervisors/Assistant Store Managers have an inviting presence in our stores, communicate confidently and have a commercial knowledge which enables them to support the Store Manager and team to exceed all commercial targets. In WYSE stores, in the absence of the Store Manager, our Assistant Managers and Supervisor have ultimate responsibility and accountability for their team, their customers and their store results.
Key Responsibilities:
- Support the Store Manager to recruit and retain the best team
- Induct, coach and develop the store team
- Demonstrate the best-in-class customer service by building organic and long-lasting relationships with Wyse London customers
- Conduct personal styling sessions and WYSE Live with confidence
- Drive sales by supporting the Store Manager to deliver amazing visual merchandising and retail standards
- Assist the Store Manager to exceed targets by promoting omni channel and data capture
- Demonstrate a high level of product knowledge, sharing with the team, our customers and feeding back into seasonal product reviews
- Assist the Store Manager to identify opportunities to network in the local area to drive brand awareness and build business partnerships
- Manage all operational processes efficiently
- Support the Manager in managing all store controllable costs ultimately driving overall profitability of your store
- Taking full responsibility for their personal Health and Safety, that of Wyse customers and the store team
Key Skills and Behaviours:
- A passion for people with the ability to build instant rapport with a warm approach
- A strong confident Leader who enjoys being hands on, leading by example 'making the first sale of the day!'
- Ability to motivate and develop the team through training and coaching
- Effective time management skills, the ability to multi-task
- Highly organised and efficient
- Able to identify problems and generate own solutions
- Effective and impactful communication skills
- Exceptional drive and determination to deliver in all areas
Key Performance Indicators:
- Sales performance
- Units per transaction
- Data capture
- Order in store
- Conversion
- Stockless P&L
- Staff retention
Experience:
Essential:
- Experience as a Supervisor or Assistant Manager in a retail store
- Effective communication skills
- Passion for people and delivering the best-in-class customer service
- True team player
- Positive, proactive and with a can-do mindset
Preferred:
- Experience in fashion retail
- Good IT skills
How to apply:
Applications to be sent to barbara.power@wyselondon.com
Retail Supervisor: Lead Team, Elevate Service & Sales employer: WYSE
WYSE London Management is an exceptional employer that prioritises a vibrant work culture centred around customer service and team development. Located in the picturesque Burnham Market, employees benefit from a supportive environment that encourages personal growth through coaching and training, while also enjoying the unique charm of the local community. With a strong emphasis on exceeding commercial targets and fostering lasting relationships with customers, WYSE London offers a rewarding career path for those passionate about retail and fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor: Lead Team, Elevate Service & Sales
✨Tip Number 1
Get to know the company inside out! Research WYSE London, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for their brand and how you can contribute to their success.
✨Tip Number 2
Practice your people skills! As a Retail Supervisor, you'll need to build rapport with both customers and your team. Role-play common scenarios with friends or family to boost your confidence and communication skills before the big day.
✨Tip Number 3
Show off your leadership style! Think of examples where you've motivated a team or solved a problem. Be ready to share these stories during your interview to demonstrate your hands-on approach and ability to lead by example.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the WYSE London team and ready to take on the challenge of driving sales and service.
We think you need these skills to ace Retail Supervisor: Lead Team, Elevate Service & Sales
Some tips for your application 🫡
Show Your Passion:Let your love for the WYSE London brand shine through in your application. We want to see how passionate you are about customer service and fashion retail, so share your experiences that highlight this!
Tailor Your CV:Make sure your CV is tailored to the role of Retail Supervisor. Highlight your leadership skills and any experience you have in coaching and developing teams, as these are key for us at WYSE London.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for the role. Be confident, communicate your relevant experiences, and don’t forget to mention how you can drive sales and enhance customer relationships!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WYSE
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into WYSE London's brand values and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the fashion retail space. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and development skills. Think about specific situations where you motivated your team or resolved conflicts, as these stories will highlight your capability to lead by example.
✨Emphasise Customer Service Excellence
WYSE London is all about delivering top-notch customer service. Be ready to discuss your approach to building relationships with customers and how you've gone above and beyond to ensure their satisfaction. Share any personal styling experiences or customer interactions that showcase your ability to create memorable shopping experiences.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios related to sales performance, team dynamics, or operational processes. Practising your responses will help you articulate your thought process clearly and demonstrate your readiness to tackle the responsibilities of the role.
