At a Glance
- Tasks: Lead a dynamic team, elevate customer service, and drive sales in a vibrant retail environment.
- Company: WYSE London, a brand passionate about fashion and exceptional customer experiences.
- Benefits: Competitive pay, career development opportunities, and a fun, supportive team culture.
- Other info: Join a fast-paced environment with opportunities to grow and make an impact.
- Why this job: Be a key player in a trendy brand while developing your leadership skills.
- Qualifications: Experience in retail supervision and a passion for delivering top-notch customer service.
The predicted salary is between 24960 - 30000 £ per year.
Position: WYSE Supervisor - Burnham Market
Reports to: Store Manager
Position description
WYSE London Management are dedicated to customer service, their team and driving results within an omni channel business. They have a passion for the WYSE London brand and a love for our product.
Our Supervisors/Assistant Store Managers have an inviting presence in our stores, communicate confidently and have a commercial knowledge which enables them to support the Store Manager and team to exceed all commercial targets. In WYSE stores, in the absence of the Store Manager, our Assistant Managers and Supervisor have ultimate responsibility and accountability for their team, their customers and their store results.
Key Responsibilities
- Support the Store Manager to recruit and retain the best team
- Induct, coach and develop the store team
- Demonstrate the best-in‐class customer service by building organic and long‐lasting relationships with Wyse London customers
- Conduct personal styling sessions and WYSE Live with confidence
- Drive sales by supporting the Store Manager to deliver amazing visual merchandising and retail standards
- Assist the Store Manager to exceed targets by promoting omni channel and data capture
- Demonstrate a high level of product knowledge, sharing with the team, our customers and feeding back into seasonal product reviews
- Assist the Store Manager to identify opportunities to network in the local area to drive brand awareness and build business partnerships
- Manage all operational processes efficiently
- Support the Manager in managing all store controllable costs ultimately driving overall profitability of your store
- Taking full responsibility for their personal Health and Safety, that of Wyse customers and the store team
Key Skills and Behaviours
- A passion for people with the ability to build instant rapport with a warm approach
- A strong confident Leader who enjoys being hands on, leading by example 'making the first sale of the day!'
- Ability to motivate and develop the team through training and coaching
- Effective time management skills, the ability to multi‐task
- Highly organised and efficient
- Able to identify problems and generate own solutions
- Effective and impactful communication skills
- Exceptional drive and determination to deliver in all areas
Key Performance Indicators
- Sales performance
- Units per transaction
- Data capture
- Order in store
- Conversion
- Stockless
- P&L
- Staff retention
Experience
Essential
- Experience as a Supervisor or Assistant Manager in a retail store
- Effective communication skills
- Passion for people and delivering the best-in‐class customer service
- True team player
- Positive, proactive and with a can‐do mindset
Preferred
- Experience in fashion retail
- Good IT skills
How to apply
Applications to be sent to barbara.power@wyselondon.com
Retail Supervisor: Lead Team, Elevate Service & Sales in London employer: WYSE
WYSE London Management is an exceptional employer, offering a vibrant work culture that prioritises customer service and team development. Located in the picturesque Burnham Market, employees benefit from a supportive environment that encourages personal growth through coaching and training, while also enjoying the unique charm of the local community. With a focus on exceeding commercial targets and fostering long-lasting customer relationships, WYSE London provides a rewarding career path for those passionate about retail and fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor: Lead Team, Elevate Service & Sales in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like WYSE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like WYSE!
We think you need these skills to ace Retail Supervisor: Lead Team, Elevate Service & Sales in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at WYSE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at WYSE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show WYSE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at WYSE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
