Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer service through calls, emails, and social media while coordinating with various departments.
- Company: Join a dynamic team at Wyse London, known for its excellent customer service.
- Benefits: Flexible working hours, remote work on Fridays, and a supportive team environment.
- Other info: Opportunity to develop skills in a fast-paced, collaborative environment.
- Why this job: Make a real difference in customer experiences during the festive season.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Monday to Friday 9am-5pm.
The position is Monday-Thursday in the office 9-5 and Fridays working from home.
Reports to: Finance Director
Starting: Mid November (Christmas Cover is essential, and this will be worked remotely between Christmas and New Year)
Position description:
We are looking for a smart, dynamic Customer Service Executive to assist with all aspects of Wyse London customer service.
Your ability to support our customer service team and coordinate across departments will be essential to the role.
Key responsibilities:
- Responsible for support with all aspects of Wyse London customer service.
- Responding to calls, emails, live chat and social media messages.
- Being part of the team and developing excellent communication with all departments including warehouse/ fulfilment centre.
- Completing administrative duties as required.
- Processing returns and exchanges in line with company policies.
- Communication with warehouse queries, and postage/courier issues.
- Cover days during peak sales or employee holidays as required
Knowledge/ Skills:
- Exceptional customer service and communication skills – both written and verbal.
- Experience with Gorgias or Zendesk
- Collaborative, with strong interpersonal skills and team -orientation.
- The ability to multi-task, prioritize and manage time.
- Excellent organisational, administrative and problem-solving skills.
- Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
- Resilient and adaptable.
- Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.
- Computer literate (Excel and MS Office).
Customer Service Executive (Maternity Cover) employer: WYSE London
Contact Detail:
WYSE London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Maternity Cover)
✨Tip Number 1
Get to know the company! Research Wyse London and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, try role-playing common customer service scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed in the role. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Customer Service Executive (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for the Customer Service Executive role. Don’t forget to mention your experience with tools like Gorgias or Zendesk!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application is clear and engaging. We love a good story, so feel free to share examples of how you've excelled in customer service before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WYSE London
✨Know the Company Inside Out
Before your interview, take some time to research Wyse London. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your exceptional customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Communication Scenarios
Since the role involves responding to calls, emails, and live chats, practice common customer service scenarios. You could role-play with a friend or family member to get comfortable with handling various types of customer inquiries and complaints.
✨Be Ready to Discuss Tools and Tech
Familiarise yourself with Gorgias or Zendesk, as these are key tools for the position. If you have experience with them, be prepared to discuss how you've used these platforms to enhance customer service in your previous roles.