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- Tasks: Manage customer service calls, emails, and live chats for our e-commerce business.
- Company: Wyse London offers elevated women's clothing with a focus on fit, comfort, and attention to detail.
- Benefits: Enjoy a hybrid work schedule with office days and remote Fridays.
- Why this job: Join a dynamic team and enhance your communication skills while ensuring top-notch customer satisfaction.
- Qualifications: Customer service experience, strong communication skills, and proficiency in MS Office are essential.
- Other info: Full-time role with a supportive work culture and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
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All aspects of Wyse London customer service.
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Handle all calls, emails and messages for the e-commerce business on a daily basis and ensure adequate cover is provided during any absence.
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Managing live customer chat online.
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Supporting our sales team and developing excellent communication with all departments, including the warehouse/ fulfilment centre.
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Handling administrative duties.
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Processing returns and exchanges in line with company policies.
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Daily communication on warehouse queries, packaging management and postage/courier issues., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Attachment
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Attachment
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Attachment
Files must be less than 4 MB.
Allowed file types: txt pdf doc docx rtf jpg jpeg png.
Content Relationship
I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage.
I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.
About: Wyse is for women with a sense of joie de vivre. It has nothing to do with being a certain age or looking a certain way – but it has everything to do with wanting elevated women’s clothing. Fit, comfort, ease of care and attention to detail are part of our DNA., We are looking for a smart, dynamic Customer Service Executive to manage all aspects of Wyse London customer service and support our E-Commerce department.
You will maintain excellent relationships with our client base, to ensure both order and customer satisfaction that is second to none.
Your ability to support our sales team and coordinate across departments will be essential to the role.
This is a full time role (9-5 pm) Mon-Thurs in the office and Fridays from home., * Customer service skills, preferably from a customer service role.
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Exceptional customer service and communication skills – both written and verbal.
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Collaborative, with strong interpersonal skills and team -orientation.
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Computer literate (Excel and MS Office).
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Excellent organisational, administrative and problem-solving skills.
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Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
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The ability to multi-task, prioritise and manage time.
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Resilient and adaptable.
Customer Service Executive employer: WYSE London
Contact Detail:
WYSE London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with Wyse London's brand and values. Understanding their focus on elevated women's clothing and customer satisfaction will help you align your communication style and approach during the interview.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for the role.
✨Tip Number 3
Showcase your collaborative spirit by thinking of ways you can support the sales team and improve inter-departmental communication. Be ready to share ideas on how to enhance customer experience.
✨Tip Number 4
Since the role involves managing live customer chat, practice your typing speed and clarity in written communication. Being able to respond quickly and effectively will set you apart from other candidates.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle calls, emails, and live chats effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Customer Service Executive role at Wyse London. Mention your ability to collaborate with different departments and support sales teams.
File Naming Convention: When attaching your CV or work examples, remember to name your files appropriately. Use a format like 'your_name_cv.docx' instead of generic names like 'cv.doc'. This will help your application stand out.
Check File Requirements: Ensure that your attachments meet the specified requirements: less than 4 MB and in allowed formats (txt, pdf, doc, docx, rtf, jpg, jpeg, png). This will prevent any issues during the submission process.
How to prepare for a job interview at WYSE London
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you went above and beyond to ensure customer satisfaction, as this role requires exceptional communication skills.
✨Demonstrate Team Collaboration
Since the position involves supporting the sales team and coordinating with various departments, share examples of how you've successfully worked in a team environment. Emphasize your interpersonal skills and ability to collaborate effectively.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of instances where you faced challenges in customer service and how you resolved them. This will showcase your resilience and adaptability.
✨Organize Your Application Materials
Make sure your CV and any work examples are named correctly, as specified in the job description. Use a format like 'your_name_cv.docx' to avoid any issues. This attention to detail reflects your organizational skills.
