At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and drive sales in a vibrant retail environment.
- Company: Join WYSE London, a brand passionate about style and customer experience.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Exciting opportunity to grow your career in a supportive and energetic team.
- Why this job: Be a key player in a trendy fashion store and make a real impact on customer satisfaction.
- Qualifications: Previous retail supervisory experience and a passion for fashion and people.
The predicted salary is between 25000 - 30000 £ per year.
WYSE London Management are dedicated to customer service, their team and driving results within an omni channel business. They have a passion for the WYSE London brand and a love for our product. Our Supervisors/Assistant Store Managers have an inviting presence in our stores, communicate confidently and have a commercial knowledge which enables them to support the Store Manager and team to exceed all commercial targets. In WYSE stores, in the absence of the Store Manager, our Assistant Managers and Supervisor have ultimate responsibility and accountability for their team, their customers and their store results.
Key Responsibilities
- Support the Store Manager to recruit and retain the best team
- Induct, coach and develop the store team
- Demonstrate the best-in-class customer service by building organic and long-lasting relationships with Wyse London customers
- Conduct personal styling sessions and WYSE Live with confidence
- Drive sales by supporting the Store Manager to deliver amazing visual merchandising and retail standards
- Assist the Store Manager to exceed targets by promoting omni channel and data capture
- Demonstrate a high level of product knowledge, sharing with the team, our customers and feeding back into seasonal product reviews
- Assist the Store Manager to identify opportunities to network in the local area to drive brand awareness and build business partnerships
- Manage all operational processes efficiently
- Support the Manager in managing all store controllable costs ultimately driving overall profitability of your store
- Taking full responsibility for their personal Health and Safety, that of Wyse customers and the store team
Key Skills and Behaviours
- A passion for people with the ability to build instant rapport with a warm approach
- A strong confident Leader who enjoys being hands on, leading by example ‘making the first sale of the day!’
- Ability to motivate and develop the team through training and coaching
- Effective time management skills, the ability to multi-task
- Highly organised and efficient
- Able to identify problems and generate own solutions
- Effective and impactful communication skills
- Exceptional drive and determination to deliver in all areas
Key Performance Indicators
- Order in store
- Conversion
- Stockless P&L
Experience
- Experience as a Supervisor or Assistant Manager in a retail store
- Passion for people and delivering the best-in-class customer service
- True team player
- Positive, proactive and with a can-do mindset
- Preferred experience in fashion retail
Store Supervisor - Edinburgh (Full Time) employer: Wyse London Ltd.
WYSE London Management is an exceptional employer that prioritises a vibrant work culture and employee development in the heart of Edinburgh. With a strong focus on customer service and team collaboration, employees benefit from comprehensive training, opportunities for personal growth, and the chance to lead a passionate team in delivering outstanding retail experiences. The company fosters a supportive environment where creativity and initiative are encouraged, making it an ideal place for those seeking a rewarding career in fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor - Edinburgh (Full Time)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with WYSE London’s products and values. This way, when you walk into that interview, you can show your passion and knowledge, making a great impression.
✨Tip Number 2
Practice your communication skills! As a Store Supervisor, you'll need to build rapport with customers and lead your team. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Attend local events or connect with people in the fashion retail industry. Building relationships can open doors and give you insights into potential job opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Store Supervisor - Edinburgh (Full Time)
Some tips for your application 🫡
Show Your Passion:Let your love for the WYSE London brand shine through in your application. We want to see how passionate you are about customer service and fashion retail, so share any relevant experiences that highlight this!
Tailor Your CV:Make sure your CV is tailored to the Store Supervisor role. Highlight your leadership skills and any experience you've had in coaching or developing a team. We’re looking for someone who can motivate others, so don’t hold back!
Be Confident in Your Communication:Since effective communication is key, ensure your application reflects your ability to communicate confidently. Use clear language and structure your thoughts well – we want to see that you can engage with customers and your team effortlessly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the WYSE London team!
How to prepare for a job interview at Wyse London Ltd.
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into WYSE London’s brand values and product range. Familiarise yourself with their latest collections and understand what sets them apart in the fashion retail space. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated others. Highlight how you can inspire your team to exceed targets and deliver exceptional customer service.
✨Prepare for Customer Scenarios
Expect questions about handling customer interactions, especially in challenging situations. Think of specific instances where you’ve provided excellent customer service or resolved complaints effectively. This will showcase your ability to build rapport and maintain a positive shopping experience.
✨Discuss Your Commercial Awareness
Be ready to talk about how you can drive sales and improve store performance. Bring up any relevant experience you have with visual merchandising, data analysis, or local networking. Showing that you understand the commercial side of retail will set you apart as a candidate who can contribute to the store's success.
