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- Tasks: Assist with customer service and coordinate across departments to ensure smooth operations.
- Company: Join a vibrant team at Wyse London, known for its dynamic culture.
- Benefits: Enjoy flexible working hours, including remote work on Fridays and during Christmas.
- Why this job: Make a difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Exceptional communication skills and previous customer service experience are essential.
- Other info: Great opportunity for career growth in a fast-paced retail environment.
The predicted salary is between 24000 - 36000 £ per year.
The position is Monday-Thursday in the office 9-5 and Fridays working from home.
Reports to: Finance Director
Starting: Mid November (Christmas Cover is essential, and this will be worked remotely between Christmas and New Year)
We are looking for a smart, dynamic Customer Service Executive to assist with all aspects of Wyse London customer service. Your ability to support our customer service team and coordinate across departments will be essential to the role.
Responsibilities- Responsible for support with all aspects of Wyse London customer service.
- Responding to calls, emails, live chat and social media messages.
- Being part of the team and developing excellent communication with all departments including warehouse/fulfilment centre.
- Completing administrative duties as required.
- Processing returns and exchanges in line with company policies.
- Communication with warehouse queries, and postage/courier issues.
- Cover days during peak sales or employee holidays as required.
- Exceptional customer service and communication skills – both written and verbal.
- Experience with Gorgias or Zendesk.
- Collaborative, with strong interpersonal skills and team orientation.
- The ability to multi-task, prioritize and manage time.
- Excellent organisational, administrative and problem-solving skills.
- Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
- Resilient and adaptable.
- Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.
- Computer literate (Excel and MS Office).
Customer Service Executive (Maternity Cover) in London employer: Wyse London Ltd.
Contact Detail:
Wyse London Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Maternity Cover) in London
✨Tip Number 1
Get to know the company! Research Wyse London and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves responding to calls, emails, and social media messages, try role-playing with a friend or family member. This will help you feel more confident and prepared for any scenario during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer issues. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Wyse London.
We think you need these skills to ace Customer Service Executive (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of communication, let your written application reflect your exceptional communication skills. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Highlight Teamwork Experience: We love a team player! In your application, mention any previous experiences where you collaborated with others. This will show us that you can work well across departments, just like we do at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Wyse London Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Wyse London. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your exceptional customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Communication Scenarios
Since the role involves responding to calls, emails, and live chats, practice common customer service scenarios. You could role-play with a friend or family member to refine your verbal and written communication skills, ensuring you can convey information clearly and professionally.
✨Be Ready to Discuss Tools and Tech
Familiarise yourself with customer service tools like Gorgias or Zendesk, as these are mentioned in the job description. If you have experience with them, be prepared to discuss how you've used these platforms to enhance customer interactions and streamline processes.
