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- Tasks: Support customer service through calls, emails, and social media while coordinating with various departments.
- Company: Join a vibrant team at Wyse London, known for its excellent customer service.
- Benefits: Enjoy flexible working hours, including remote work on Fridays and during the festive season.
- Why this job: Be part of a dynamic team and enhance your communication skills in a fast-paced environment.
- Qualifications: Exceptional communication skills and previous customer service experience are essential.
- Other info: Great opportunity for career growth and to make a real impact during peak sales.
The predicted salary is between 30000 - 42000 £ per year.
The position is Monday-Thursday in the office 9-5 and Fridays working from home. Reports to: Finance Director. Starting: Mid November (Christmas Cover is essential, and this will be worked remotely between Christmas and New Year).
We are looking for a smart, dynamic Customer Service Executive to assist with all aspects of Wyse London customer service. Your ability to support our customer service team and coordinate across departments will be essential to the role.
Responsibilities:- Responsible for support with all aspects of Wyse London customer service.
- Responding to calls, emails, live chat and social media messages.
- Being part of the team and developing excellent communication with all departments including warehouse/fulfilment centre.
- Completing administrative duties as required.
- Processing returns and exchanges in line with company policies.
- Communication with warehouse queries, and postage/courier issues.
- Cover days during peak sales or employee holidays as required.
- Exceptional customer service and communication skills – both written and verbal.
- Experience with Gorgias or Zendesk.
- Collaborative, with strong interpersonal skills and team orientation.
- The ability to multi-task, prioritize and manage time.
- Excellent organisational, administrative and problem-solving skills.
- Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
- Resilient and adaptable.
- Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.
- Computer literate (Excel and MS Office).
Customer Service Executive (Maternity Cover) employer: Wyse London Ltd.
Contact Detail:
Wyse London Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Maternity Cover)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wyse London. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about exceptional customer service, think of examples from your past experiences where you’ve handled customer queries or resolved issues. Be ready to share these during your interview to demonstrate your skills.
✨Tip Number 3
Show off your adaptability! The job mentions working under pressure and managing time effectively. Prepare to discuss situations where you've had to juggle multiple tasks or adapt to sudden changes. This will highlight your resilience and ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Wyse London. We’re rooting for you!
We think you need these skills to ace Customer Service Executive (Maternity Cover)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service and communication skills in your application. We want to see how you've handled customer queries in the past, so share specific examples that demonstrate your ability to connect with customers and resolve issues.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with tools like Gorgias or Zendesk if you have them, as this will show us you're ready to hit the ground running.
Be Organised and Clear: When writing your application, keep it organised and clear. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re looking for someone who can manage time and tasks effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re keen on joining our team at Wyse London!
How to prepare for a job interview at Wyse London Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Wyse London. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your exceptional customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Communication Scenarios
Since the role involves responding to various customer queries, practice common customer service scenarios. Role-play with a friend or family member to refine your verbal communication skills and ensure you can articulate your thoughts clearly under pressure.
✨Be Ready to Discuss Tools and Tech
Familiarise yourself with customer service tools like Gorgias or Zendesk, as well as basic Excel and MS Office functions. Be prepared to discuss how you've used similar tools in the past and how you can quickly adapt to new systems.
