Receptionist - Stourport Medical Centre in Stourport-on-Severn

Are you looking for a fast-paced, people-focused role where you can make a real difference? Stourport Medical Centre is looking for a Receptionist to join our dynamic team for 37 hours per week (with part-time hours considered). This is an opportunity to be at the heart of a busy healthcare environment, helping to keep things running smoothly while providing excellent service to patients and healthcare professionals alike.

Employee Benefits

• Generous Annual Leave - 5 weeks of holiday plus bank holidays from the start.
• NHS Pension Scheme - Access to the NHS defined benefit pension scheme.
• Career Progression & Training - We support your development through paid sponsorships, apprenticeships, and training programs in both clinical and non-clinical fields.
• Cycle to Work Scheme - Tax-efficient bike scheme.
• Paid Maternity & Paternity Leave - Enhanced parental leave after 24 months service.
• Team Events & Christmas Parties - We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.

Main duties of the job

• Acting as the first point of contact for patients and visitors, ensuring a professional and friendly welcome.
• Managing appointment bookings, cancellations, and patient registrations.
• Handling phone calls and directing enquiries to the right team members.
• Supporting clinicians by handling medical reports and administration.
• Maintaining a well-organized reception area.
• Opening and closing the premises securely.

About us

Wyre Forest Health Partnership (WFHP) is a thriving, forward-thinking organisation, delivering high-quality and innovative patient care at scale. Our values - care, commitment, and integrity - are at the heart of everything we do. Established in December 2014, WFHP operates as a single partnership across five GP surgeries and medical centres. We provide care for approximately 73,000 patients and support a dedicated team of around 250 healthcare professionals, including 60 GPs. Our scale and integrated structure allow us to offer resilient, modern primary care with robust clinical and operational support. We are committed to continuous improvement, constantly evolving to enhance the patient experience and streamline our services. Sustainability is also a key priority. In line with the NHS's goal of achieving net zero greenhouse gas emissions, WFHP is actively working to reduce our environmental impact.

Job responsibilities

• Professionally and politely greet all patients and visitors, both in person and over the phone.
• Handle incoming calls from patients and healthcare professionals, directing them as needed or taking messages.
• Manage administrative queries and requests, acting as a key link between patients and clinicians.
• Schedule, cancel, and rearrange appointments efficiently using the clinical system.
• Provide essential support to clinicians, ensuring smooth daily operations.
• Process medical report requests and handle related fees.
• Maintain a clean and organised reception and waiting area.

Person Specification

• Right to work in the UK - Essential
• Skills - Essential: Previous experience working within a GP surgery, primary care, or healthcare setting; Hands-on experience using EMIS patient records system and healthcare software; Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.
• Qualifications - Essential: Educated to GCSE level (or equivalent), including strong grades in Maths and English; Demonstrable competency in written and spoken English, with the ability to draft professional correspondence.
• Experience - Essential: Experience working with IT systems, including Microsoft Office (Word, Excel, Outlook) and data entry software; Ability to work in a highly organized, methodical, and detail-oriented manner, ensuring accuracy in all tasks; Previous experience in a receptionist, administrative, or customer service role, ideally within a fast-paced environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.