Neighbourhoods Receptionist / Administrator in Bewdley

We are seeking a motivated Neighbourhoods Group Coordinator and Administrator to join Wyre Forest Health Partnership on a 6-month fixed-term basis. This is a part-time role (up to 30 hours per week) with flexible working. Some evening work may be required.

The Group Coordinator will support the delivery of personalised care in group settings for patients with a range of different needs. The role will focus on coordinating and supporting patient group consultations (group clinics) and helping patients access the right services across the neighbourhood model of care.

Working closely with GPs and the wider multidisciplinary team, the postholder will help identify patients who may benefit from group consultations, support them to develop personalised care plans, and coordinate care across health, community and voluntary services. The role will also involve working alongside the Work and Health Coach to support patients who are on fit notes to return to, or remain in, work where appropriate.

• Coordinate and support group consultations for patients with low-level mental health needs and MSK conditions.
• Identify and invite suitable patients and manage bookings, reminders and practical arrangements for group sessions.
• Work with GPs and the multidisciplinary team to identify and manage a caseload of patients who may benefit from coordinated support.
• Support patients to develop and follow personalised care plans based on what matters most to them.
• Provide care navigation and coordination, helping patients access appropriate health, community and voluntary sector services.
• Work alongside the Work and Health Coach to support patients who are on fit notes to remain in or return to work where appropriate.
• Collect relevant outcome and patient experience data to support service improvement.
• Maintain accurate and timely patient records in line with information governance and confidentiality requirements.

Wyre Forest Health Partnership is a successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team. WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 of which are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having a large number of primary care employees (c300 employees including c50 GPs). We also look after c 73,000 patients. We have a very strong quality improvement ethic, and are always looking to improve. WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.

• Coordinate and support the delivery of group consultations (group clinics) for patients with low-level mental health needs and MSK conditions.
• Identify suitable patients using practice searches and population health data, and support invitation processes.
• Manage bookings, appointments, reminders, attendance records and practical arrangements (venues, IT setup, materials).
• Support the preparation and follow-up of group sessions, ensuring patients receive appropriate information before and after attendance.
• Work with GPs and the multidisciplinary team to identify, monitor and manage a caseload of patients who would benefit from personalised care coordination.
• Support patients to develop, review and update personalised care plans, ensuring goals are clearly recorded and agreed.
• Provide care navigation, signposting and coordination across health, community and voluntary sector services.
• Work alongside the Work and Health Coach to support patients on fit notes, including preparation for work-related discussions and appropriate referrals.
• Collect and record outcome measures, attendance data and patient feedback to support service evaluation and improvement.

• Maintain accurate, timely and confidential records on clinical systems in line with information governance requirements.
• Manage correspondence, emails and telephone queries relating to group consultations and care coordination.
• Support scheduling of meetings, MDT discussions and service activities where required.
• Prepare documents, reports and data extracts to support monitoring and reporting.
• Use Microsoft Office and clinical systems effectively (training provided where necessary).
• Contribute to audits, service reviews and quality improvement activities.
• Attend relevant training, supervision and team meetings.
• Work in accordance with safeguarding policies, escalating concerns appropriately.

• Experience working in a care, support, community or administrative role.
• Good communication and interpersonal skills with the ability to build rapport with patients and colleagues.
• Ability to manage a varied workload and prioritise tasks effectively.
• Good organisational and IT skills.
• Understanding of confidentiality, data protection and information governance.
• Experience working in primary care, community health or social care.
• Experience supporting group activities or programmes.
• Aware of personalised care, social prescribing and wider determinants of health.
• Knowledge of mental health or MSK support services.

• Educated to Level 3 (A-level, NVQ Level 3 or equivalent experience).
• Further education or qualifications.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.