At a Glance
- Tasks: Join a dynamic team managing council tax and benefits administration.
- Company: Wyre Council, dedicated to serving the local community.
- Benefits: Enjoy flexible working hours, generous leave, and employee wellbeing support.
- Other info: Great opportunities for personal and professional growth in local government.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer service and knowledge of council tax processes preferred.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for two highly motivated Revenues and Benefits Officers to join the Contact Centre team dealing with the administration of council tax and benefits. Working as part of a busy team, you will have previous experience of dealing with difficult situations over the phone or face‑to‑face. Knowledge of and previous experience in processing council tax, housing benefit, and localised council tax support would be advantageous, as would experience using the NEC revenues and benefits software system. You must be able to maintain client confidentiality at all times and handle sensitive issues in a professional and courteous manner.
What’s in it for you?
- Flexi time and the option to work remotely part of the week as agreed with your line manager.
- Generous annual leave allowance – a minimum of 24 days (pro rata) plus all bank holidays, rising to 26 days after four years and 29 days after five years of local government service.
- Future development – face‑to‑face and virtual courses in line with your developmental goals.
- Employee wellbeing support.
- Free parking on site.
- A local government pension scheme with generous employer contribution.
- The opportunity to work for the local community and make a difference.
To apply online and for more information about this vacancy, please visit our website: www.wyre.gov.uk. Closing date 23 November 2025.
A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development. Wyre Council offers this development through many of its career paths. To apply for one of our vacancies, click on ‘apply online’ to begin your application.
Revenues & Benefits Officer employer: Wyre Council
Wyre Council is an excellent employer that values innovation and community engagement, offering a flexible work environment that promotes a healthy work-life balance. With a strong focus on employee development, you will have access to training opportunities and resources to enhance your skills in web and internal communications. Join a supportive team dedicated to making a positive impact in the community while enjoying the unique advantages of working in a vibrant local government setting.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Benefits Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wyre Council. Understand their values and how they serve the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on scenarios related to handling difficult situations, as this is key for the Revenues & Benefits Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with council tax and benefits processing. If you've used NEC software before, mention it! Highlighting relevant experience can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Revenues & Benefits Officer
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Revenues & Benefits Officer. Brush up on council tax and benefits processes, as well as any relevant software like NEC. This will help you tailor your application to show we’re the right fit for each other.
Be Personal:When writing your application, don’t just list your experience. Share specific examples of how you've handled difficult situations, whether over the phone or face-to-face. We want to see your personality shine through and how you can contribute to our team.
Keep It Professional:Remember, you’ll be dealing with sensitive issues, so it’s crucial to maintain a professional tone throughout your application. Show us that you can handle confidential information with care and respect, which is key in this role.
Apply Through Our Website:Make sure to apply through our website for a smooth process. It’s super easy! Just click on ‘apply online’ and follow the prompts. We can’t wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at Wyre Council
✨Know Your Stuff
Make sure you brush up on council tax, housing benefits, and localised council tax support. Familiarise yourself with the NEC revenues and benefits software system if you can. This knowledge will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Think about the types of difficult situations you might face in this role and prepare some responses. Role-playing these scenarios with a friend or family member can help you articulate your thoughts clearly during the interview. Remember, they want to see how you handle pressure!
✨Showcase Your Soft Skills
As a Revenues and Benefits Officer, you'll need to maintain client confidentiality and handle sensitive issues. Be ready to discuss examples from your past experiences where you've demonstrated professionalism, empathy, and effective communication. This will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
