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- Tasks: Join our ServiceDesk Team to support IT services and learn essential tech skills.
- Company: Wyre Council, a friendly and supportive workplace focused on growth.
- Benefits: Enjoy 24-29 days annual leave, flexible working, and professional development opportunities.
- Why this job: Kickstart your IT career with hands-on experience and industry-recognised qualifications.
- Qualifications: 5 GCSEs at grade C or above, including ICT, or a higher-level ICT qualification.
- Other info: Work with modern technologies and a passionate team in a dynamic environment.
The predicted salary is between 800 - 1000 £ per month.
Are you interested in working as part of a friendly, supportive IT team that values collaboration and growth? As an ICT Apprentice you will become part of our ServiceDesk Team, the first point of contact for staff across the council when facing IT issues. You will be guided and supported throughout your apprenticeship by various members of the team and will learn the technical skills required to keep our IT systems running smoothly and set you up for a future in the digital world.
Our team provide IT services and support to approximately 350 council officers. Our IT services operate upon industry leading cloud services and infrastructure in a Microsoft environment, as well as more traditional physical hardware and virtualisation platforms. Our team also support many other bespoke solutions and software that will ensure you will never be short of something new to learn. All our support is provided in-house by our own technicians and engineers, therefore offering a great opportunity to experience the true variety on offer working in an IT role.
We are looking for an enthusiastic individual who is keen to learn and get hands-on in the workplace, whilst also working towards an industry recognised qualification. You will be qualified at grade C or above in at least 5 GCSE’s, including ICT, or you will hold a higher-level ICT qualification. We welcome applications from individuals who already hold a relevant qualification and will consider supporting training at a higher level for the right candidate.
During your apprenticeship you will:
- Learn to provide excellent customer service to Council Employees and associates regarding IT issues.
- Work with our ITIL compliant IT Service Management (ITSM) ticket system, owning tickets from start to end.
- Be taught how to report, and help to resolve IT Security, Cloud, Communication and Infrastructure incidents.
- Learn how to log and manage services requests.
- Develop the skills needed to troubleshoot and resolve issues through a variety of different methods, including remote support.
- Be taught to prepare, test and deploy new equipment.
- Learn how to support many specialist software platforms used by various departments across the Council.
- Be trained on modern Microsoft infrastructure including EntraID, Exchange Online and Intune.
- Develop an understanding of cyber security and safe IT working practices.
- Resolve issues on various hardware including laptops, mobile phones and servers.
- Learn how to troubleshoot issues on ethernet and wireless networks.
- Be given the opportunity to work with modern technologies such as Copilot AI.
- Gain a wealth of experience and knowledge working with an energetic and passionate team.
We’re looking for someone who:
- Has a genuine interest in technology and computing.
- Is curious about how IT systems work behind the scenes.
- Enjoys helping people and solving problems.
- Likes learning new skills and keeping up with digital trends.
- Has an eye for detail and a methodical approach.
- Has good communication skills and a positive attitude.
- Has the ability to work well with others and follow guidance.
- Is conscientious and trustworthy.
The council offers annual leave starting at 24 days and rising to 29 days subject to length of service, great work life balance with flexible, hybrid working arrangements, employer pension contribution, free onsite parking, discounted gym membership, access to occupational health and wellbeing services, training and development opportunities and a supportive workplace culture that allows you to develop and grow.
Navigate to our website www.wyre.gov.uk, to apply and for more information about this vacancy. Closing date: 15 February 2026.
A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development. Wyre Council offers this development through many of its career paths. To apply for one of our vacancies, click on ‘apply online’ to begin your application.
ICT Apprentice employer: Wyre Council
Contact Detail:
Wyre Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common IT scenarios and how to troubleshoot them. We want you to show off your problem-solving skills, so practice explaining your thought process clearly.
✨Tip Number 3
Don’t forget to showcase your enthusiasm for technology! During interviews, share any personal projects or tech-related hobbies that demonstrate your passion and curiosity about the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to dive into the world of IT.
We think you need these skills to ace ICT Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for technology shine through in your application! We want to see that you're genuinely excited about the opportunity to learn and grow within our IT team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and interests align with the role. Mention specific experiences or projects that demonstrate your curiosity about IT systems and problem-solving abilities.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on what makes you a great fit for the ICT Apprentice position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our team there!
How to prepare for a job interview at Wyre Council
✨Know Your Tech Basics
Brush up on your understanding of basic IT concepts and terminology. Since this role involves supporting various IT systems, being able to speak confidently about cloud services, Microsoft infrastructure, and troubleshooting methods will impress the interviewers.
✨Show Your Enthusiasm
Let your passion for technology shine through! Share examples of how you've engaged with tech in your personal life or studies. Whether it's a project you worked on or a problem you solved, showing genuine interest can set you apart from other candidates.
✨Practice Customer Service Scenarios
As you'll be providing support to council employees, think about how you'd handle common IT issues. Practising responses to potential customer service scenarios can help you demonstrate your problem-solving skills and ability to communicate effectively during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team, the technologies they use, or the training opportunities available. This shows that you're not only interested in the role but also eager to learn and grow within the company.
