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- Tasks: Deliver exceptional customer experiences and support front of house operations.
- Company: Marine Hall, a vibrant venue focused on amazing audience experiences.
- Benefits: Flexible hours, opportunities for overtime, and career development in a cultural setting.
- Why this job: Join a dynamic team and gain valuable skills in event operations and customer service.
- Qualifications: Good literacy and numeracy skills; experience in customer-facing roles is essential.
- Other info: Work evenings and weekends with rotas provided three weeks in advance.
The predicted salary is between 24000 - 36000 £ per year.
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities:
- Deliver a high standard of customer care.
- Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.
- Ensure all customer feedback is received and escalated as necessary.
- Maintain high standards of venue marketing and presentation.
- Support efficient venue changeovers.
- With appropriate training, support the box office to manage show incoming.
Qualifications:
- Good level of literacy and numeracy (Essential)
Skills:
- Excellent attention to detail (Essential)
- Understanding of a ticketing system (Desirable)
- Good knowledge of event operations (Desirable)
Experience:
- Experience of working in a busy customer-facing environment (Essential)
- Experience of ticketing systems (Desirable)
- Experience of managing priorities (Essential)
Additional Requirements:
- Willingness to work unsociable hours, including evenings and weekends (Essential)
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site www.wyre.gov.uk
Closing date: 8 January 2026
Interviews in Fleetwood 15 January 2026
Customer Operations Assistant in Fleetwood employer: Wyre Council
Contact Detail:
Wyre Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Assistant in Fleetwood
✨Tip Number 1
Get to know the venue! Before your interview, check out Marine Hall's website and social media. Familiarise yourself with their events and customer service approach. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer interaction skills. Think about how you would handle different scenarios with customers. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for customer service shines through. Employers love candidates who are excited about the role and the opportunity to contribute to a vibrant venue like Marine Hall.
✨Tip Number 4
Follow up after your interview. A quick thank-you email can go a long way in making a positive impression. It shows that you’re proactive and really keen on the position, which is exactly what they’re looking for in a Customer Operations Assistant!
We think you need these skills to ace Customer Operations Assistant in Fleetwood
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to the vibrant atmosphere at Marine Hall.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. If you've worked in busy customer-facing roles before, share those stories! We love seeing how your skills align with what we're looking for.
Attention to Detail is Key: Since we value high standards, pay close attention to your application format and spelling. A well-presented application shows us you care about the details, which is crucial for the Customer Operations Assistant role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you can find more info about the role there too!
How to prepare for a job interview at Wyre Council
✨Know Your Customer Care
Make sure you understand what excellent customer care looks like, especially in a busy venue like Marine Hall. Think about examples from your past experiences where you went above and beyond for a customer, as this will show your enthusiasm for the role.
✨Familiarise Yourself with Ticketing Systems
Even if you don’t have direct experience, do some research on common ticketing systems used in venues. Being able to discuss how you would handle ticket sales or customer queries related to tickets can really impress the interviewers.
✨Show Your Team Spirit
This role is all about working with others to create a fantastic experience for visitors. Be ready to share examples of how you've collaborated with colleagues in the past, especially in high-pressure situations. It’s all about teamwork!
✨Be Ready for Unpredictable Hours
Since the job requires working evenings and weekends, be prepared to discuss your availability. Show that you’re flexible and willing to adapt to the needs of the venue, which will demonstrate your commitment to the role.