At a Glance
- Tasks: Deliver exceptional customer experiences and support venue operations at Marine Hall.
- Company: Join the vibrant team at Marine Hall, a dynamic cultural venue.
- Benefits: Earn £12.85 per hour with flexible hours and opportunities for overtime.
- Other info: Work evenings and weekends with excellent career development prospects.
- Why this job: Gain hands-on experience in event operations and customer service while having fun.
- Qualifications: Good literacy and numeracy skills; customer-facing experience is essential.
The predicted salary is between 12.85 - 12.85 £ per hour.
Marine Hall operates a seven day service. This role includes evening and weekend working, which is reflected in the salary. Additional hours are managed through the annualised hours scheme.
About Us:
Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose:
As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities
- Deliver a high standard of customer care.
- Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.
- Ensure all customer feedback is received and escalated as necessary.
- Maintain high standards of venue marketing and presentation.
- Support efficient venue changeovers.
- With appropriate training, support the box office to manage show incoming.
Qualifications
- Good level of literacy and numeracy (Essential)
Skills
- Excellent attention to detail (Essential)
- Understanding of a ticketing system (Desirable)
- Good knowledge of event operations (Desirable)
Experience
- Experience of working in a busy customer-facing environment (Essential)
- Experience of ticketing systems (Desirable)
- Experience of managing priorities (Essential)
Additional Requirements
- Willingness to work unsociable hours, including evenings and weekends (Essential)
- The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
- Around 50% of time may be spent with the housekeeping team maintaining cleanliness of the venue with the remainder across customer facing functions to include box office, sales and show setup.
Casual Customer Operations Assistant in Fleetwood employer: Wyre Council
Wyre Council is an excellent employer that values innovation and community engagement, offering a flexible work environment that promotes a healthy work-life balance. With a strong focus on employee development, you will have access to training opportunities and resources to enhance your skills in web and internal communications. Join a supportive team dedicated to making a positive impact in the community while enjoying the unique advantages of working in a vibrant local government setting.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Customer Operations Assistant in Fleetwood
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wyre Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wyre Council and let us see your personality shine through!
We think you need these skills to ace Casual Customer Operations Assistant in Fleetwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wyre Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Wyre Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wyre Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wyre Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wyre Council will surely appreciate.
