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- Tasks: Assist in delivering exceptional customer experiences at Marine Hall.
- Company: Marine Hall is a vibrant venue focused on creating memorable experiences for audiences.
- Benefits: Gain valuable skills in retail, ticketing, and hospitality with flexible hours and overtime opportunities.
- Why this job: Join a dynamic team in a cultural hub with real prospects for career growth.
- Qualifications: Good literacy and numeracy skills are essential; experience in customer service is a must.
- Other info: Willingness to work evenings and weekends is required; rotas provided three weeks in advance.
The predicted salary is between 24000 - 36000 £ per year.
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities:
- Deliver a high standard of customer care.
- Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.
- Ensure all customer feedback is received and escalated as necessary.
- Maintain high standards of venue marketing and presentation.
- Support efficient venue changeovers.
- With appropriate training, support the box office to manage show incoming.
Qualifications:
- Good level of literacy and numeracy (Essential)
Skills:
- Excellent attention to detail (Essential)
- Understanding of a ticketing system (Desirable)
- Good knowledge of event operations (Desirable)
Experience:
- Experience of working in a busy customer-facing environment (Essential)
- Experience of ticketing systems (Desirable)
- Experience of managing priorities (Essential)
Additional Requirements:
- Willingness to work unsociable hours, including evenings and weekends (Essential)
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site www.wyre.gov.uk
Closing date: 10 August 2025
Interviews in Fleetwood 20 August 2025
How to apply
A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application
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Customer Operations Assistant employer: Wyre Council
Contact Detail:
Wyre Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Assistant
✨Tip Number 1
Familiarise yourself with Marine Hall and its events. Understanding the venue's offerings and customer demographics will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in customer service, especially in busy environments. Be ready to share specific examples of how you've handled customer interactions and contributed to sales targets in past roles.
✨Tip Number 3
Prepare to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the role and the venue. This shows that you're not only interested in the position but also committed to providing high standards of customer care.
We think you need these skills to ace Customer Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Operations Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer-facing roles. Emphasise any experience you have with ticketing systems or event operations, as these are desirable skills for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the venue. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to achieving venue sales targets.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Wyre Council
✨Show Your Enthusiasm
Marine Hall is all about delivering exceptional experiences, so make sure to express your enthusiasm for the role. Share why you’re excited about working in a vibrant venue and how you can contribute to creating memorable experiences for visitors.
✨Demonstrate Customer Care Skills
Since the role focuses on delivering high standards of customer care, prepare examples from your past experiences where you successfully handled customer interactions. Highlight your ability to manage feedback and resolve issues effectively.
✨Familiarise Yourself with Ticketing Systems
While understanding ticketing systems is desirable, showing that you’ve done your homework can set you apart. Research common ticketing systems used in venues and be ready to discuss how you would approach learning a new system quickly.
✨Prepare for Unsociable Hours
The role requires flexibility with working hours, including evenings and weekends. Be prepared to discuss your availability and willingness to work during these times, as this shows your commitment to the role and the team.
