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- Tasks: Join our ServiceDesk Team to support IT issues and learn essential tech skills.
- Company: Friendly council team dedicated to collaboration and growth in IT.
- Benefits: 24-29 days annual leave, flexible working, pension contributions, and wellness services.
- Why this job: Gain hands-on experience with modern tech while earning a recognised qualification.
- Qualifications: 5 GCSEs at grade C or above, including ICT, or higher-level ICT qualification.
- Other info: Dynamic environment with opportunities to work on exciting projects and technologies.
The predicted salary is between 800 - 1400 £ per month.
Are you interested in working as part of a friendly, supportive IT team that values collaboration and growth? As an ICT Apprentice you will become part of our ServiceDesk Team, the first point of contact for staff across the council when facing IT issues. You will be guided and supported throughout your apprenticeship by various members of the team and will learn the technical skills required to keep our IT systems running smoothly and set you up for a future in the digital world.
Our team provide IT services and support to approximately 350 council officers. Our IT services operate upon industry leading cloud services and infrastructure in a Microsoft environment, as well as more traditional physical hardware and virtualisation platforms. Our team also support many other bespoke solutions and software that will ensure you will never be short of something new to learn. All our support is provided in-house by our own technicians and engineers, therefore offering a great opportunity to experience the true variety on offer working in an IT role.
We are looking for an enthusiastic individual who is keen to learn and get hands-on in the workplace, whilst also working towards an industry recognised qualification. You will be qualified at grade C or above in at least 5 GCSE’s, including ICT, or you will hold a higher-level ICT qualification. We welcome applications from individuals who already hold a relevant qualification and will consider supporting training at a higher level for the right candidate.
During your apprenticeship you will:
- Learn to provide excellent customer service to Council Employees and associates regarding IT issues.
- Work with our ITIL compliant IT Service Management (ITSM) ticket system, owning tickets from start to end.
- Be taught how to report, and help to resolve IT Security, Cloud, Communication and Infrastructure incidents.
- Learn how to log and manage services requests.
- Develop the skills needed to troubleshoot and resolve issues through a variety of different methods, including remote support.
- Be taught to prepare, test and deploy new equipment.
- Learn how to support many specialist software platforms used by various departments across the Council.
- Be trained on modern Microsoft infrastructure including EntraID, Exchange Online and Intune.
- Develop an understanding of cyber security and safe IT working practices.
- Resolve issues on various hardware including laptops, mobile phones and servers.
- Learn how to troubleshoot issues on ethernet and wireless networks.
- Be given the opportunity to work with modern technologies such as Copilot AI.
- Gain a wealth of experience and knowledge working with an energetic and passionate team.
We’re looking for someone who:
- Has a genuine interest in technology and computing.
- Is curious about how IT systems work behind the scenes.
- Enjoys helping people and solving problems.
- Likes learning new skills and keeping up with digital trends.
- Has an eye for detail and a methodical approach.
- Has good communication skills and a positive attitude.
- Has the ability to work well with others and follow guidance.
- Is conscientious and trustworthy.
The council offers annual leave starting at 24 days and rising to 29 days subject to length of service, great work life balance with flexible, hybrid working arrangements, employer pension contribution, free onsite parking, discounted gym membership, access to occupational health and wellbeing services, training and development opportunities and a supportive workplace culture that allows you to develop and grow.
To apply please click the Apply Now link below.
ICT Apprentice employer: Wyre Borough Council
Contact Detail:
Wyre Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with the role and be ready to share examples of your problem-solving abilities. Confidence is key!
✨Tip Number 3
Show your enthusiasm! During interviews, let your passion for technology shine through. Talk about your curiosity and eagerness to learn – it’s what they’re looking for in an ICT Apprentice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need to make your application stand out.
We think you need these skills to ace ICT Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for technology shine through in your application! We want to see that you're genuinely excited about the opportunity to learn and grow within our IT team.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the ICT Apprentice role. We love seeing how your background fits with what we do, so don’t hold back!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of your interest in IT and how you’ve tackled challenges in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at Wyre Borough Council
✨Know Your Tech Basics
Brush up on your understanding of basic IT concepts and terminology. Since this role involves working with various IT systems, being able to discuss topics like cloud services, Microsoft infrastructure, and troubleshooting methods will show your enthusiasm and readiness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tech-related issues in the past, whether in school projects or personal experiences. Highlighting your problem-solving skills will demonstrate your ability to handle the challenges that come with the ICT Apprentice role.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or specific technologies you'll be working with. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
✨Emphasise Your Team Spirit
Since the job involves collaboration within a supportive IT team, share experiences where you've worked well with others. Highlighting your ability to follow guidance and contribute positively to a team will resonate well with the interviewers.
