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- Tasks: Create a welcoming atmosphere and provide exceptional customer service to guests.
- Company: Join Marston’s Inns, an award-winning local pub company that values people.
- Benefits: 30% off at all pubs, reliable hours, flexible shifts, and meal deals.
- Why this job: Make a difference in guests' experiences while developing your career.
- Qualifications: Friendly attitude and willingness to learn; experience is a plus.
- Other info: Access to well-being support and exciting apprenticeship programmes.
We’re on the lookout for a Hotel Receptionist to join our team! Make a difference to the moments that matter to us and our guests. As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/checking-in, right through to check-out.
As a Receptionist you’ll:
- Pride yourself on creating a welcoming atmosphere for all guests.
- Have proven system/computer skills, or willingness to learn.
- Be passionate about providing great customer service, including dealing effectively and efficiently with any requests/queries.
- Be responsible for taking payments.
- Work closely with the wider hotel and pub team to ensure business standards are met and delivered.
What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
What you get from us:
- You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:
- 30% off at all our pubs, restaurants, and hotels.
- A reliable hours contract, to give you the security you deserve.
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink.
- Flexible and part-time hours offered to work around your family or higher education.
- Exciting range of high street, online discounts and cashback offers.
- Fantastic range of apprenticeship programmes to support your career.
- A friendly and lively atmosphere, working alongside passionate and diverse teammates.
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you. Marston’s. Where people make pubs.
Hotel Receptionist in Wrexham employer: Wynnstay Arms (31038)
Contact Detail:
Wynnstay Arms (31038) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Wrexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marston’s Inns. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! As a Hotel Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to get comfortable handling guest queries and requests with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and respect the guests you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hotel Receptionist in Wrexham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that friendly vibe to our team.
Tailor Your Application: Make sure to tailor your application to the Hotel Receptionist role. Highlight any relevant experience or skills, even if they’re from different jobs. We love seeing how your background can fit into our welcoming atmosphere!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to check for any typos before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Wynnstay Arms (31038)
✨Know the Company
Before your interview, take some time to research Marston’s Inns. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. If you’re new to the field, think about times when you’ve helped someone or resolved an issue – this will demonstrate your approachability and willingness to learn.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for reception roles, such as handling difficult guests or managing multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your respect for the role and the company. Plus, it’ll help you feel more confident as you walk into the interview room.