At a Glance
- Tasks: Lead a team to deliver top-notch service in clean air systems and containment equipment.
- Company: Join a well-established manufacturer serving vital industries like healthcare and pharmaceuticals.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Opportunity to work with cutting-edge technology and develop long-term customer relationships.
- Why this job: Shape the future of service management in a dynamic engineering environment.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
We're recruiting a Service Manager for a well-established manufacturer of containment equipment and clean air systems, supporting the Pharmaceutical, Healthcare, Food & Beverage, Precision Engineering, and Material Handling industries.
The Service Manager will be responsible for leading and developing the service function, ensuring customers receive a high-quality, responsive and technically capable service throughout the lifecycle of their equipment and systems.
This is a key management position combining service operations, engineering, customer management and commercial responsibility.
The successful candidate will lead a team of service engineers and coordinators, manage planned and reactive maintenance activities, and work closely with customers to develop long-term service relationships.
Key Responsibilities
- Manage the day-to-day operation of the service department.
- Lead, motivate and develop a team of service engineers and support staff.
- Plan and coordinate planned preventative maintenance (PPM), breakdown and reactive service activities.
- Ensure service engineers are appropriately scheduled and resources are allocated effectively.
- Act as a senior point of contact for key customers and service contracts.
- Manage customer enquiries, technical issues and escalations through to successful resolution.
- Develop and maintain strong customer relationships.
- Monitor service performance against agreed KPIs, SLAs and contractual requirements.
- Manage service contracts, renewals and ongoing customer requirements.
- Identify opportunities for additional service, maintenance, upgrades and retrofit work.
- Prepare and review quotations for service, repair and upgrade activities.
- Work closely with engineering, projects, sales and manufacturing teams to ensure a joined-up customer experience.
- Ensure service activities are completed in accordance with relevant health & safety, quality and engineering standards.
- Review service reports and ensure documentation is completed accurately and on time.
- Investigate recurring technical issues and identify opportunities to improve equipment reliability.
- Manage subcontractors and external service providers where required.
- Monitor departmental costs, margins and profitability.
- Support the development of service processes, procedures and best practices.
- Assist with the development of long-term service strategies and preventative maintenance programmes.
- Ensure engineers maintain appropriate technical competencies, certifications and training.
Technical Environment
The role would suit someone with experience within an engineering environment involving products or systems such as:
- Clean air and air handling systems
- Isolation and containment systems
- Cleanrooms and controlled environments
- Containment equipment
- HVAC / ventilation systems
- Filtration systems
- Pressure-controlled environments
- Laboratory or pharmaceutical engineering
- Life sciences and healthcare environments
- Industrial air quality systems
- Specialist engineering equipment
Experience working with mechanical, electrical, controls or HVAC-related equipment would be advantageous.
Candidate Profile
The ideal candidate will have previous experience managing a service, maintenance or after-sales engineering function, ideally within a technical engineering or capital equipment environment.
You will be a strong people manager with the ability to balance operational priorities with customer and commercial requirements.
Essential Experience
- Previous experience in a Service Manager, Service Engineering Manager, Aftermarket Manager or similar role.
- Experience managing field-based engineering/service teams.
- Strong understanding of planned and reactive maintenance.
- Experience managing customer relationships and service contracts.
- Commercial awareness, including quotations, budgets and service margins.
- Strong organisational and planning skills.
- Excellent communication and customer-facing abilities.
- Ability to manage multiple projects, engineers and customer requirements simultaneously.
- Strong understanding of health & safety and quality within an engineering environment.
Desirable Experience
- Experience within clean air, isolation, containment, HVAC or controlled environments.
- Experience working with pharmaceutical, life sciences, healthcare, laboratory or other highly regulated industries.
- Engineering qualification or technical background.
- Experience with service management software or ERP systems.
- Experience developing preventative maintenance and service contract strategies.
- Experience with equipment upgrades, modifications and retrofit projects.
Key Competencies
- Leadership and team management
- Customer relationship management
- Technical problem solving
- Commercial awareness
- Service planning and resource management
- Contract management
- Health & safety awareness
- Continuous improvement
- Strong communication skills
- Ability to work under pressure and prioritise effectively
Service Manager in Manchester employer: Wynne Consulting
Wynne Consulting is an excellent employer for those seeking a dynamic role in the energy solutions sector. With a strong focus on employee development, a supportive work culture, and the provision of essential tools such as a company car, we empower our Field Sales Managers to thrive while making a meaningful impact in the South East England region. Join us to be part of a team that values innovation and growth, ensuring you have the resources to succeed in your career.
