At a Glance
- Tasks: Provide technical support and coordinate services for injection moulding and CNC machinery.
- Company: Join a global leader in the manufacturing industry with a strong reputation.
- Benefits: Permanent role with competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities for travel and skill development.
- Why this job: Make a real impact by helping customers maximise machine uptime and satisfaction.
- Qualifications: 4+ years experience in industrial machinery support and strong problem-solving skills.
The predicted salary is between 36450 - 44550 £ per year.
DURATION: Permanent, Full-time
This is a brilliant opportunity working for a global business and market leader in the industry!
Purpose of the Role
To provide technical support and service coordination for customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction.
The role will initially focus on injection moulding products, with the opportunity to develop technical expertise across other CNC product lines.
- Your core tasks will include
- Technical Support
- Act as the primary point of contact for injection moulding customer service and technical enquiries
- Diagnose machine faults remotely using telephone, email, and remote support tools
- Provide troubleshooting support for electrical, mechanical, control, and process-related issues
- Support customers in minimising machine downtime and restoring production as quickly as possible
- Provide technical support across other products as required
- Service Coordination
- Log, prioritise, and manage customer cases through the ERP service management system.
- Coordinate Service Engineer attendance when on-site support is required and provide technical support
- Plan and coordinate preventative maintenance activities for company products
- Monitor open cases and provide customers with timely updates on progress and resolution activities
- Build and maintain strong customer relationships through professional and proactive support
- Deliver excellent customer service and contribute to continuous service improvement through feedback
- Health & Safety
- Ensure compliance with health and safety/environmental requirements, including RAMS, permits, and site access processes
- General
- Ensure adherence to established processes, standards, compliance requirements and SLA’s
- Contribute to Service revenue, utilisation, and customer satisfaction targets/KPIs
- Maintain and develop technical knowledge of company core products, applications, and related technologies
- Undertake any other duties within the scope of the role as required by the Service Manager
Your Profile
- Minimum of 4 years' experience supporting, maintaining, or troubleshooting industrial injection moulding machinery, CNC, machine tools
- Technical qualification in a relevant engineering discipline and/or equivalent industry experience.
- Proven experience diagnosing and resolving faults on industrial machinery, automation equipment, or manufacturing systems.
- Experience using CRM, SAP, ERP, or service management systems.
- Strong fault-finding, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and perform effectively under pressure.
- Ability and drive to develop technical expertise across the wider company product portfolio
- Key Success Measures
- High customer satisfaction
- Achievement of utilisation targets and service related KPIs.
- Positive contribution to customer retention and service business growth
- You may be required to
- Support wider operational initiatives as required.
- Support internal projects and implementation activities.
- Travel to customer sites and offices in the UK and overseas as required.
- #J-18808-Ljbffr
Service Hotline Engineer - Injection Moulding / CNC / Machine Tool in Coventry employer: Wynne Consulting
As a leading robotics company in the Midlands, we pride ourselves on fostering a dynamic work culture that encourages innovation and hands-on problem-solving. Our employees benefit from comprehensive training programmes, profit-related bonuses, and the use of advanced technology, ensuring both personal and professional growth. Join us to be part of a forward-thinking team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Hotline Engineer - Injection Moulding / CNC / Machine Tool in Coventry
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Wynne Consulting, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service Hotline Engineer - Injection Moulding / CNC / Machine Tool in Coventry
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Wynne Consulting specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Wynne Consulting
✨Know Your Manufacturing Processes
Before you walk into the interview with Wynne Consulting, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Wynne Consulting value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
