At a Glance
- Tasks: Coordinate customer orders from start to finish, ensuring timely and accurate delivery.
- Company: Join a dynamic team in a leading B2B supply chain environment.
- Benefits: Competitive salary, career growth, and opportunities for continuous improvement.
- Other info: Collaborative culture with international teams and a focus on innovation.
- Why this job: Make a real impact by optimising order fulfilment processes and enhancing customer satisfaction.
- Qualifications: 2+ years in order fulfilment or supply chain coordination; ERP experience preferred.
The predicted salary is between 30000 - 35000 £ per year.
Salary Range: £30,000–£35,000 per annum, depending on experience
Location: Coventry, UK
Type: Full-time, Permanent, On site
Purpose of the Role
The Order Fulfilment Specialist supports and coordinates the customer order lifecycle, from order receipt through to successful delivery. The role acts as a central point of coordination between customers, Sales, Commercial, Service, Warehouse, Logistics and European supply teams, ensuring orders are processed accurately, progressed on time and communicated clearly. The role also supports forecasting, performance reporting and continuous improvement activities across the Supply Chain & Logistics function.
Key Responsibilities
- Order Fulfilment
- Process customer orders accurately and within agreed timescales.
- Maintain accurate and up-to-date order information within SAP and other business systems.
- Coordinate with European supply teams to confirm product availability and delivery schedules.
- Monitor the open order book, identify potential delays and coordinate actions or escalate where required.
- Ensure customer requirements and delivery instructions are accurately recorded and communicated.
- Communication & Coordination
- Act as a key point of contact for customers regarding order progress and delivery information.
- Provide clear and proactive updates on order status, delivery dates and potential delays.
- Coordinate with Sales, Commercial, Service, Warehouse and Logistics teams to resolve order-related issues.
- Manage shared order mailboxes and ensure requests and actions are progressed within agreed timescales.
- Delivery Readiness & Commercial Clearance
- Monitor orders approaching delivery readiness and ensure required internal checks are completed.
- Request customer financial clearance from the Commercial team before delivery arrangements are confirmed.
- Coordinate approved delivery requirements with the Logistics team for transport planning and execution.
- Keep customers informed throughout the delivery process and communicate any changes or delays.
- Forecasting & Planning Support
- Support forecasting activities by maintaining accurate order, backlog and customer demand information.
- Review order trends and provide relevant information to support forecasting discussions.
- Work with Sales and other stakeholders to identify changes in expected customer demand.
- Support activities aimed at improving forecast accuracy and visibility.
- Performance Reporting & Data Analysis
- Monitor and report relevant KPIs, including on-time delivery, backlog and overdue orders.
- Analyse operational data to identify trends, recurring issues and areas requiring attention.
- Prepare reports and analysis to support operational reviews and decision-making.
- Continuous Improvement & Process Development
- Identify opportunities to improve order fulfilment processes, reporting and ways of working.
- Support the development and implementation of procedures and working instructions.
- Contribute to continuous improvement and cross-functional projects.
- Support opportunities to automate and digitalise repetitive activities and reporting.
What we are looking for
- 2+ years' experience in order fulfilment, order processing, customer operations or supply chain coordination within a B2B environment.
- Experience using ERP systems; SAP experience would be advantageous.
- Experience communicating with customers and coordinating activities across different departments.
- Experience in manufacturing, engineering, industrial automation or another technical B2B environment would be advantageous.
- Experience working with international teams would be beneficial.
Skills & Attributes
- Strong Microsoft 365 skills, particularly Excel, Outlook, Word and PowerPoint, with experience using SAP or other ERP systems.
- Excellent attention to detail, data accuracy and organisational skills.
- Clear and professional written and verbal communications skills.
- Proactive and organised, with the ability to prioritise and handle multiple orders and deadlines.
- Strong collaboration skills and confidence working with customers, internal teams and international colleagues.
- Analytical and improvement-focused, with an interest in forecasting, performance reporting and developing better ways of working.
- Experience with reporting, automation or data visualisation tools would be advantageous.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Policy Specialist in Coventry
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Wynne Consulting, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Planning Policy Specialist.
We think you need these skills to ace Planning Policy Specialist in Coventry
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Wynne Consulting. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Wynne Consulting and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Wynne Consulting
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Wynne Consulting.
✨Research Specific Challenges Faced by Wynne Consulting
Look into any unique supply chain challenges Wynne Consulting might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
