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- Tasks: Join us as a Field Service Engineer, troubleshooting and enhancing robotic systems.
- Company: We are a leading automation company focused on innovative robotic solutions.
- Benefits: Enjoy a £45k salary, company car, private medical insurance, and generous leave options.
- Why this job: Be part of a dynamic team, working with cutting-edge technology in a supportive environment.
- Qualifications: City and Guilds or NVQ in Mechanical/Electrical Engineering required; robotics knowledge is a plus.
- Other info: Flexible work schedule with opportunities for travel across the UK and Ireland.
The predicted salary is between 36000 - 54000 £ per year.
REPORTS TO: Field Service & Applications Manager
LOCATION: Midlands
SALARY: £45k + company car, overtime and other additional benefits
JOB PURPOSE
- Customer Service Field Engineer is responsible for contributing to the field service and remote service provision delivered within the service level agreement and quality guidelines our customers expect.
MAIN TASKS
- To be able to fault find on all equipment including mechanical, pneumatic, hydraulic, robotic and control and safety systems.
- To assist with installation, programming and testing of new installations and make modifications or enhancements to existing installations.
- To provide breakdown assistance both at customer sites and by telephone.
- To attend regular internal training to ensure skills are maintained and enhanced to support new products and services.
- To cover the 24-hour support hotline on a rota basis to provide breakdown assistance by telephone and out-of-hours callouts.
- Work with all the internal departments to achieve desired results on time which will benefit both the customer and the company’s long-term objectives (1st time fix rate, 1st response times etc).
- To assist with service work / preventative maintenance and mechanical & electrical upgrades.
QUALIFICATIONS
- City and Guilds or NVQ in Mechanical and/or Electrical Engineering.
- Knowledge in latest tools and equipment for field service and customer support in robotic or a similar automation industry/product.
ADDITIONAL SKILLS / REQUIREMENTS
- Passion for all things machinery/automation and robotics with an interest in programming 6-axis robots.
- Some exposure to PLC controls and their programming techniques and/or fault finding would be advantageous but not essential.
- Good mechanical and electrical understanding, able to fault find and problem solve with the ability to identify issues.
- Flexible approach to the work schedule with the ability to work away at short notice within the UK or Ireland.
PERSONAL SKILLS
- Must be a self-motivating individual with a ‘can-do’ attitude, able to work without direct supervision ensuring that all quality requirements of the job are understood and adhered to.
- Takes responsibility for his/her actions, establishes effective working relationships across boundaries, shares knowledge with others proactively, shows integrity, trust and loyalty.
- Adapts to new and changing demands and situations. Good technical knowledge and understanding and to keep abreast of latest and current trends in the field of expertise.
- Manages customer conflict situations, excellent time management, plans and organises multiple tasks and projects, complies with rules and regulations.
SALARY PACKAGE
- They’re looking to pay around £45k as a basic salary plus overtime. This role also comes with a company car, private medical insurance, health cash plan, 25 days leave increasing to 28 days with service option to buy 5 days annual leave. Company pension with Royal London, salary sacrifice, with 5% employee and 3% employer contributions.
Field Service Engineer (Robotics) employer: Wynne Consulting ltd
Contact Detail:
Wynne Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Robotics)
✨Tip Number 1
Familiarise yourself with the latest robotic technologies and tools used in the field service industry. This knowledge will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the robotics and automation sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare for technical questions by brushing up on your fault-finding skills, especially related to mechanical, pneumatic, and electrical systems. Being able to discuss specific scenarios where you've solved problems will set you apart.
✨Tip Number 4
Showcase your flexibility and willingness to travel. Highlight any previous experiences where you adapted to changing schedules or worked away from home, as this is a key requirement for the role.
We think you need these skills to ace Field Service Engineer (Robotics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechanical and electrical engineering, particularly any work with robotics or automation. Use specific examples to demonstrate your fault-finding skills and customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your passion for machinery and automation. Mention your qualifications, such as City and Guilds or NVQ certifications, and how they relate to the role of Field Service Engineer. Be sure to convey your self-motivating attitude and ability to work independently.
Showcase Technical Skills: Highlight any technical skills that are relevant to the job, such as knowledge of PLC controls, programming techniques, and your ability to troubleshoot robotic systems. This will show the employer that you have the necessary expertise for the role.
Prepare for Potential Questions: Think about common interview questions related to field service roles, such as how you handle customer conflicts or manage your time effectively. Prepare examples from your past experiences that demonstrate your problem-solving abilities and adaptability.
How to prepare for a job interview at Wynne Consulting ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with mechanical, pneumatic, hydraulic, and robotic systems. Bring examples of past projects or challenges you've faced and how you resolved them, as this will demonstrate your problem-solving abilities.
✨Demonstrate Your Customer Service Mindset
Since the role involves direct customer interaction, highlight your experience in providing excellent customer service. Share specific instances where you successfully managed customer expectations or resolved conflicts.
✨Emphasise Your Flexibility
The job requires a flexible approach to work schedules and travel. Be ready to discuss your willingness to adapt to changing demands and your experience working away from home, as this will show that you're a reliable candidate.
✨Prepare for Technical Questions
Expect questions related to PLC controls and fault-finding techniques. Brush up on your knowledge of programming 6-axis robots and be ready to explain any relevant experiences, as this will showcase your technical expertise.
