Service Team Leader - Robotics Automation in Coventry

JOB TITLE: Service Team Leader - Robotics LOCATION: Coventry SALARY: £55 - 59k, company car, overtime, bonus + other additional benefits INDUSTRY: Robotics Automation Your core tasks will include: * Manage a team of service engineers – assist in the planning of their workload & provide technical support. * Interpret and produce reports for the UK Customer Service Manager & for Europe. * Manage service requests from the UK, Europe & Japan. * Manage resource & productivity – strive for Service Excellence. * Assist with service requests from other divisions. * Manage in all aspects of customer care. * Technical Support – provide technical assistance, both by telephone & by visiting customer sites. * Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within Europe & Japan. * Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected. * Completing risk assessment documentation. Your profile: * Teamwork * Analytical & problem-solving skills * Decision making * Effective verbal & listening communication skills * Time management skills * Honesty and trustworthiness * Flexibility * Demonstrate high-quality work ethic * Be punctual and respectful You will be required to: * This is an office based role, with 1 or 2 visits to customers per week. * Travel extensively within the UK and occasionally abroad. * Assisting in the recruitment & selection of new staff for the team. * Complete staff appraisals – hold both informal & formal meetings