As Field Service Manager Europe, you’ll take full ownership of our European service setup — from quoting and planning through execution, documentation, and profitability. You’ll lead a team delivering critical service work across process and power industry plants, ensuring top‑tier HSE standards, flawless execution, and exceptional customer satisfaction.
This is a role for a leader who thrives in a matrix organization, enjoys building structure, and knows how to elevate service operations to world‑class levels.
Key Responsibilities
- Lead and continuously develop the European Field Service organisation to meet and exceed annual and strategic targets.
- Create and implement a European service strategy aligned with global standards.
- Drive cross‑selling of related products and shutdown‑related services.
- Improve cost efficiency, processes, OTD, availability, replenishment time, quality, and risk management.
- Oversee and enhance quote performance for service jobs.
- Manage planning and logistics for resources, parts, tools, and travel.
- Ensure full compliance with HSE regulations and customer‑specific requirements.
- Maintain and develop certification requirements for field service staff.
- Lead invoicing, post‑calculation, and profitability tracking for all service jobs.
- Ensure accurate documentation and data storage for completed work.
- Coach, guide, and train field service personnel and other relevant staff.
You will work closely with:
- Regional and global operations leadership
- Sales teams
- Quality, HSE, and finance functions
- External customers and certification bodies
Experience & Background
- 5 years’ experience in field service within process or power industry plants.
- Strong background in operations or manufacturing.
- 3+ years of leadership experience, ideally in an international environment.
- Technical expertise in Static Sealing Solutions, Expansion Joints, or piping equipment.
- Experience with inspection, service execution, and technical requirements.
- Strong communication skills — verbal, written, and customer‑facing.
- Experience with change implementation and building international teams.
- Flexible, organised, and willing to travel internationally as required.
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Field Service Manager in Crewe employer: Wynne Consulting Limited
Wynne Consulting Limited is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the industrial generators sector. Located in the UK, our team enjoys a supportive culture that values results-driven performance while fostering a sense of community and purpose.
