At a Glance
- Tasks: Lead a high-performance team to deliver exceptional customer experiences on the gaming floor.
- Company: Wynn Mayfair, a prestigious venue offering exclusive experiences in the heart of Mayfair.
- Benefits: Enjoy perks like season ticket loans, discounts, and an employee assistance programme.
- Other info: Must be over 18 and have the Right to Work in the UK.
- Why this job: Join a dynamic team and make a real impact in a world-class environment.
- Qualifications: Experience in supervision, coaching, and a valid Personal Functional License required.
The predicted salary is between 30000 - 40000 £ per year.
Wynn Mayfair, located in the heart of Mayfair, offers exclusive world-class experiences to its members.
The role involves:
- Ownership of all gaming floor customer experience ensuring Wynn values and Forbes Standards are embodied by all Dealer/Inspectors and are consistently delivered.
- Ownership of employee performance ensuring transparent, two-way communication and collaboration.
- Accountability for service and performance.
- The leadership and development of a high-performance feedback culture that allows employees to contribute to the success of the business.
- Maintaining operational and decision-making integrity by acting positively and decisively to resolve a problem.
- Motivating and developing the team to understand the key business drivers and how they add value.
Benefits include:
- Season ticket loan
- Cycle to work scheme
- Various discounts on retailers, restaurants and smart tech
- Employee assistance programme
- Life assurance
- On site staff canteen
- Medicash
- Discounts on Mayfair car parks
- And lots more!
Do you have:
- Demonstrated ability to identify and respond to internal and external customer needs.
- Exceptional communication and dispute resolution skills.
- Demonstrated ability to coach and develop direct reports.
- Supervisor experience.
- Hold a valid Personal Functional License (PFL).
- Knowledge of the current UK gaming regulatory and legislative requirements.
Additional Information:
- Candidates must be able to demonstrate they have the Right to Work in the UK at interview stage.
- Due to Gambling Regulations, all applicants must be over the age of 18.
Area Manager in City of London employer: Wynn Mayfair
Wynn Mayfair is an exceptional employer that prioritises a high-performance culture and employee development, ensuring that team members are empowered to deliver world-class customer experiences. Located in the prestigious Mayfair area, employees benefit from a range of perks including a season ticket loan, discounts on local amenities, and a supportive work environment that fosters transparent communication and collaboration. With a commitment to maintaining operational integrity and a focus on personal growth, Wynn Mayfair offers a rewarding career path for those looking to thrive in the hospitality industry.
