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- Tasks: Deliver exceptional customer service and maintain game integrity in a vibrant casino environment.
- Company: Wynn Mayfair offers exclusive, world-class gaming and dining experiences in the heart of Mayfair.
- Benefits: Enjoy a supportive work culture that promotes learning, growth, and inclusivity.
- Why this job: Join a dynamic team dedicated to creating extraordinary experiences for guests and fostering positivity.
- Qualifications: Must have 3 years of dealer/inspector experience and a valid Personal Functional License.
- Other info: Candidates must be over 18 and demonstrate the Right to Work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Wynn Mayfair, located in the heart of Mayfair, offers exclusive world-class experiences to its members. From its aristocratic beginnings, the club has evolved to a modern gaming and dining environment. At Wynn Mayfair we strive to provide opportunities for all our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. We pride ourselves on making the ordinary extraordinary through our purpose and together, we create exceptional experiences with respect and care for our internal and external communities.
The role involves reporting to the Casino Manager, where Dealer/Inspectors are accountable for providing an exceptional customer experience through the demonstration of welcoming, polished, personalised, attentive and engaging behaviours. This includes but is not limited to:
- A focus on customer service values.
- Providing a customised service to all gaming patrons.
- Contributing to a culture of positivity.
- Maintaining game integrity and consistency.
- Inspecting dealer performance.
- Collation of accurate player data input through the Player Management System.
Do you have:
- A minimum of 3 years’ dealer/inspector experience.
- Mayfair casino experience.
- Hold a valid Personal Functional License (PFL).
- Knowledge of the current UK gaming regulatory and legislative requirements.
- A solid understanding and experience of customer service values with exceptional communication skills.
Additional Information: Candidates must be able to demonstrate they have the Right to Work in the UK at interview stage. Due to Gambling Regulations, all applicants must be over the age of 18.
Casino Dealer employer: Wynn Mayfair
Contact Detail:
Wynn Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Dealer
✨Tip Number 1
Familiarise yourself with the specific games offered at Wynn Mayfair. Understanding the nuances of each game will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with current or former employees of Wynn Mayfair. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with the company. Whether it's through a phone call or an informal chat, demonstrating your ability to engage positively with others can set you apart.
✨Tip Number 4
Research the latest UK gaming regulations and ensure you're up-to-date. Being knowledgeable about these requirements will demonstrate your commitment to compliance and professionalism in the role.
We think you need these skills to ace Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Casino Dealer at Wynn Mayfair. Highlight your relevant experience and how it aligns with their focus on exceptional customer service and game integrity.
Tailor Your CV: Customise your CV to reflect your dealer/inspector experience, particularly in Mayfair casinos. Emphasise your knowledge of UK gaming regulations and any specific skills that demonstrate your ability to provide a personalised service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the casino industry. Mention your commitment to creating exceptional experiences and how you embody the values of positivity and inclusiveness that Wynn Mayfair promotes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and complete. A polished application reflects your attention to detail, which is crucial in the casino environment.
How to prepare for a job interview at Wynn Mayfair
✨Showcase Your Customer Service Skills
As a Casino Dealer, exceptional customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to engage with patrons and create a welcoming atmosphere.
✨Demonstrate Your Knowledge of Gaming Regulations
Familiarise yourself with the current UK gaming regulatory and legislative requirements. During the interview, confidently discuss how you ensure compliance and maintain game integrity, as this will show your understanding of the industry's standards.
✨Emphasise Your Experience
With a minimum of 3 years’ dealer/inspector experience required, be ready to discuss your past roles in detail. Focus on your Mayfair casino experience and how it has prepared you for this position, showcasing any unique skills or insights you've gained.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer interaction skills. Practice responding to situations where you had to handle difficult customers or maintain a positive environment, demonstrating your adaptability and professionalism.
