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For Companies At a Glance
- Tasks: Handle guest enquiries and transfer calls efficiently using the switchboard.
- Company: Join a dynamic hotel team focused on exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Be the voice of our hotel, making guests feel welcome and valued.
- Qualifications: Strong communication skills and previous experience as a Telephone Operator preferred.
- Other info: Familiarity with emergency procedures is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Job Responsibilities
- Handle internal & external guest enquiries over the phone tactfully and in a courteous way
- Ensure calls are transferred to the correct parties
- Responsible for efficient transferring of internal and external calls using the switchboard
- Familiar with fire and emergency procedures
- Communicate requirements by internal or external stakeholders to the correct department
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding & others
Requirements
- Strong communication and customer service oriented
- Problem-solving skills and ability to handle challenging situations
- Relevant experience as a Telephone Operator in hotel
Telephone Operator employer: WYNDHAM SINGAPORE HOTEL
Contact Detail:
WYNDHAM SINGAPORE HOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Operator
✨Tip Number 1
Familiarise yourself with common telephone etiquette and customer service techniques. This will help you handle enquiries more effectively and demonstrate your understanding of the role during any interviews.
✨Tip Number 2
Practice your problem-solving skills by simulating challenging call scenarios. This will prepare you for potential questions about how you would handle difficult situations, showcasing your ability to think on your feet.
✨Tip Number 3
Research the hotel industry and understand the specific services offered by the company you're applying to. This knowledge will allow you to tailor your responses and show genuine interest in the position.
✨Tip Number 4
Network with current or former Telephone Operators in the hotel sector. They can provide valuable insights into the role and may even offer tips on how to stand out during the application process.
We think you need these skills to ace Telephone Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Telephone Operator, especially in a hotel setting. Emphasise your strong communication skills and customer service orientation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to handle challenging situations. Mention specific examples from your past experiences that demonstrate these abilities.
Highlight Relevant Skills: In your application, clearly outline your familiarity with switchboard operations and emergency procedures. This will show the employer that you are well-prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Telephone Operator.
How to prepare for a job interview at WYNDHAM SINGAPORE HOTEL
✨Showcase Your Communication Skills
As a Telephone Operator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and courteously during the interview. Practice answering questions in a calm and articulate manner, as this will reflect your capability to handle guest enquiries effectively.
✨Familiarise Yourself with Common Scenarios
Think about common situations you might encounter as a Telephone Operator, such as handling difficult callers or transferring calls. Prepare examples from your past experience that showcase your problem-solving skills and how you managed challenging situations successfully.
✨Understand the Role's Responsibilities
Make sure you have a clear understanding of the job responsibilities listed in the job description. Be ready to discuss how your previous experience aligns with these tasks, especially regarding call transfers and processing guest requests.
✨Demonstrate Customer Service Orientation
Customer service is at the heart of this role. During the interview, highlight your commitment to providing excellent service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will show your dedication to guest satisfaction.
