At a Glance
- Tasks: Handle guest enquiries and transfer calls with professionalism and courtesy.
- Company: Join a vibrant hotel team focused on exceptional customer service.
- Benefits: Gain valuable experience in hospitality and develop your communication skills.
- Other info: Dynamic work environment with opportunities for growth in the hospitality industry.
- Why this job: Be the voice of our hotel and make guests feel welcome every day.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Handle internal & external guest enquiries over the phone tactfully and in a courteous way
- Ensure calls are transferred to the correct parties
- Responsible for efficient transferring of internal and external calls using the switchboard
- Familiar with fire and emergency procedures
- Communicate requirements by internal or external stakeholders to the correct department
- Process guest requests for wake‑up calls, screening calls, do not disturb, call forwarding & others
Qualifications
- Strong communication and customer service oriented
- Problem‑solving skills and ability to handle challenging situations
- Relevant experience as a Telephone Operator in hotel
Telephone Operator in Penarth employer: WYNDHAM SINGAPORE HOTEL
As a Telephone Operator at our esteemed hotel, you will be part of a dynamic team that values exceptional customer service and effective communication. Our supportive work culture fosters employee growth through ongoing training and development opportunities, ensuring you thrive in your role while enjoying the unique advantages of working in a vibrant hospitality environment. Join us to make meaningful connections with guests and colleagues alike, all while contributing to an unforgettable guest experience.
We think you need these skills to ace Telephone Operator in Penarth
Strong Communication Skills
Customer Service Orientation
Problem-Solving Skills
Telephone Handling Skills
Switchboard Operation
Tactfulness
Courteousness
