At a Glance
- Tasks: Support front desk operations and ensure top-notch guest service.
- Company: Join a growing hospitality team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible scheduling, training opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values leadership and customer satisfaction.
- Qualifications: Diploma in Hotel Management and 3 years of relevant experience required.
- Other info: Must be available for weekends and holidays; proficiency in Opera software is a plus.
The predicted salary is between 28800 - 43200 Β£ per year.
Job description
As part of our continued growth, we are seeking a dedicated and motivated Assistant Front Office Manager to join our front office team.
Job Summary:
The Assistant Front Office Manager will support the Front Office Manager in overseeing all front desk operations, ensuring the highest standards of guest service, staff performance, and operational efficiency. This role requires strong leadership, excellent communication skills, and a passion for hospitality.
Key Responsibilities:
- Assist in managing daily front desk operations including guest check-in/check-out, reservations, and concierge services.
- Supervise, train, and motivate front office staff to ensure excellent customer service.
- Handle guest inquiries, complaints, and special requests in a timely and professional manner.
- Ensure compliance with company policies and standard operating procedures.
- Coordinate with housekeeping, maintenance, and other departments for smooth daily operations.
- Monitor performance metrics and assist in scheduling and payroll processing.
- Support the Front Office Manager in implementing new procedures and initiatives to enhance service delivery.
Qualifications:
- Minimum Diploma in Hotel management or related field
- A minimum of 3 years of relevant working experience in a similar role as Assistant Front Office Manager, or at least 6 years of experience as a Senior Duty Manager in a reputable hotel.
- Strong interpersonal and leadership skills.
- Excellent verbal and written communication.
- Proficiency in front office software (Opera).
- Ability to multitask, remain calm under pressure, and resolve issues efficiently.
- Flexible schedule, including weekends and holidays.
- High attention to detail and commitment to delivering outstanding guest experiences.
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Assistant Front Office Manager employer: WYNDHAM SINGAPORE HOTEL
Contact Detail:
WYNDHAM SINGAPORE HOTEL Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Assistant Front Office Manager
β¨Tip Number 1
Familiarise yourself with the specific front office software mentioned in the job description, such as Opera. Having hands-on experience or knowledge of this system can set you apart from other candidates.
β¨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained and motivated staff in previous roles. Be ready to discuss these experiences during your interview to demonstrate your capability.
β¨Tip Number 3
Research the hotelβs values and guest service standards. Understanding their approach to hospitality will help you align your answers with their expectations during the interview process.
β¨Tip Number 4
Prepare to discuss how you handle guest complaints and special requests. Having a few scenarios in mind where you turned a negative experience into a positive one can highlight your problem-solving skills.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in front office management and customer service. Emphasise your leadership skills and any specific software proficiency, such as Opera, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you successfully handled guest inquiries or improved service delivery, demonstrating your fit for the position.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to front office management. Include details about your responsibilities, achievements, and how they relate to the key responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at WYNDHAM SINGAPORE HOTEL
β¨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. This will show the interviewers that you can motivate and manage staff effectively.
β¨Know the Company and Its Values
Research the hotel and its values before the interview. Understanding their mission and how they prioritise guest service will help you align your answers with what they are looking for. This shows genuine interest and helps you stand out.
β¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or operational challenges. Think of specific scenarios you've faced in previous roles and how you handled them. This will demonstrate your ability to think on your feet.
β¨Highlight Your Technical Proficiency
Since proficiency in front office software like Opera is crucial, be ready to discuss your experience with such systems. If possible, mention any specific achievements or improvements you made using these tools to enhance operational efficiency.