At a Glance
- Tasks: Provide top-notch service to guests in a vibrant food and beverage environment.
- Company: Join a dynamic hotel team under the renowned Wyndham Hotels & Resorts.
- Benefits: Enjoy competitive pay, staff parties, and opportunities for growth in hospitality.
- Other info: Perfect for those looking to kickstart their career in the hospitality industry.
- Why this job: Be the face of guest satisfaction and create memorable experiences every day.
- Qualifications: Fluent in English, with a passion for customer service and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
Managed Hotel - Guests Service Assistant - F&B
Essential Functions
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Resolve guest complaints, ensuring guest satisfaction and follow up
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Experience needed
- Fluency in English both verbal and non-verbal.
- Compute basic arithmetic / basic PC literature
- Any experience in a Food and/or Beverage outlet is considered as an asset
- Minimum years of age to serve alcoholic beverages.
- Certificate / Diploma / Vocational training or any other qualification in Hospitality or relevant studies, is considered as an asset.
Skills
- Required skills
- Effective Communication
- Teamwork
- Customer Focus
- Pension
- Staff party
- Languages
- English military_tech Advanced
- Managed Hotel Disclaimer
Managed Hotels are hotel properties operated by Wyndham Hotels & Resorts on behalf of a third-party owner who are the actual employer.
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Guests Service Assistant - F&B in Leicester employer: Wyndham Hotels & Resorts, Inc.
As a Sales Manager at our Newcastle hotel, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a culture of integrity and accountability, and the opportunity to engage with diverse clients in a vibrant city known for its rich history and hospitality. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the UK's most exciting locations.
Contact Details:
Wyndham Hotels & Resorts, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guests Service Assistant - F&B in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wyndham Hotels & Resorts, Inc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wyndham Hotels & Resorts, Inc.
Don't be shy about reaching out to Wyndham Hotels & Resorts, Inc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guests Service Assistant - F&B in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wyndham Hotels & Resorts, Inc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wyndham Hotels & Resorts, Inc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
