At a Glance
- Tasks: Lead and optimise hotel operations, ensuring exceptional guest experiences and team engagement.
- Company: Join a leading international hotel brand with a focus on quality and innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Exciting opportunity to open a new hotel and shape its future.
- Why this job: Be the driving force behind a hotel's success and make a real impact in hospitality.
- Qualifications: BA in Business or Hotel Management and 3-5 years of GM experience in hotels.
The predicted salary is between 60000 - 80000 £ per year.
The General Manager (GM), in conjunction with the management team, will strategically lead all areas within the hotel. The GM is responsible for optimizing profitability, the guest experience, overall hotel quality performance, team member engagement, market share, and ultimately return on owner investment. The objectives of this role will be to lead the hotel opening project according to the Critical path and to ensure the right team is recruited, onboarded, and trained at the right time according to the opening date and business forecast. Furthermore, the incumbent will achieve revenue optimization, effective cost-control, and implementation of quality operational standards within the framework of the brand. The GM will lead and develop a hotel team of hospitality professionals to deliver exceptional guest service and quality as well as the operational and financial objectives within the operating budget and business plan.
Key Responsibilities
- Leadership: The GM will work with the hotel Management Team to ensure the successful delivery of the individual departmental plans as they fit within the overall hotels business strategy. The GM will inspire, coach, guide and motivate their team and act as the leader for the property with respect to relationship management and development. He/she will lead by example, to inspire the team to ‘Do the Right Thing’. The GM is ultimately accountable for the achievement of all hotel KPI’s. Ensure the hotel meets and exceeds the Wyndham People Compliance Standards Level 1 – CORE.
- Strategy & Planning: The GM will define and execute a detailed strategic budget plan for the hotel. This will also include setting performance targets, complying with all company standards and defining the objectives for the hotel subject to owner approval. The GM will focus to develop the awareness of the hotel within the city, region and country, to help the ‘Grow our Iconic Brands’, supported by PR, Social Media plans, relationship with Media, and attendance at key exhibitions. He/she will build an excellent relationship with owners, protecting the assets and acting as a Brand Ambassador.
- Business Performance: The GM will be accountable for the overall success and performance of the hotel including: Achieving targeted Revenue, and GOP. Delivery of commercial plan and achieving sales targets. Continuous evolve RevPAR and RGI. Achieving target quality scores (Medallia & Quality Audit). Delivery of HR plan and achieving People targets i.e., Employee engagement, turnover, productivity ratios, time to hire etc. Achieve targeted Wyndham Rewards enrollments. Achieving and evolving the Wyndham Green certification. Ensuring profitability by keeping a firm control over the bottom line, anticipating and or resolving potential problems, obstacles which may hinder revenue optimization, cost control or quality.
- Quality: As the guardian and protector of the brand, the GM will ensure brand standard compliance. In conjunction with the Heads of Department, he/she will roll out Operating Standards (SOP’s) and relevant employee training to drive service excellence and high guest service performance.
- Human Resources: The GM will ensure in conjunction with the hotel management team and Hotel HR Leader to identify, select, recruit, develop, engage, manage, retain and inspire team members to maximise the hotels return on Human Capital. The GM will role model the service culture values.
- Hotel Opening: The GM will ensure that all tasks are actioned in time according to the Critical Path. The GM will conduct any other reasonable duties assigned by owners.
Key Competencies
- Business Acumen
- Building Trust
- Communication
- Integrity
- Driving Results
- Innovation
- Leadership effectiveness
- Valuing diversity
Background
- BA in Business or Hotel Management
- 3 to 5 years’ experience as a General Manager from an international hotel brand
- Strong knowledge of the UK market.
- Fluency in local language and professional level of English
General Manager in Newcastle upon Tyne employer: Wyndham Hotels & Resorts EMEA
As a General Manager at our hotel, you will be part of a dynamic team dedicated to delivering exceptional guest experiences while optimising profitability and operational excellence. Our inclusive work culture fosters personal and professional growth, offering extensive training and development opportunities to help you thrive in your career. Located in a vibrant area, we provide a unique chance to lead a new hotel opening, making a significant impact from day one while enjoying competitive benefits and a supportive environment.
Contact Details:
Wyndham Hotels & Resorts EMEA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend hospitality events, and join relevant online groups. The more people you know, the better your chances of landing that GM role.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've inspired and motivated teams in the past. Remember, they want to see you as the driving force behind their hotel’s success.
✨Tip Number 3
Research the company inside out! Understand their brand values, recent news, and market position. This will help you tailor your conversations and show them you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace General Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Leadership Skills:As a General Manager, we want to see how you lead and inspire teams. Share examples of how you've motivated your team in the past and how you plan to do it at our hotel. Make it personal and relatable!
Be Strategic:We’re looking for someone who can think ahead. In your application, highlight your experience with strategic planning and how you've successfully executed budgets or business plans. Show us your vision for the hotel!
Focus on Guest Experience:The guest experience is key! Tell us about times when you’ve gone above and beyond to ensure guests had an exceptional stay. We love hearing about creative solutions you've implemented to enhance service quality.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Wyndham Hotels & Resorts EMEA
✨Know Your Hotel Inside Out
Before the interview, do your homework on the hotel and its brand. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss how you inspire and motivate teams. Share specific examples of how you've successfully led a team in the past, especially in challenging situations.
✨Demonstrate Financial Acumen
Since the role involves optimising profitability and managing budgets, be ready to discuss your experience with financial planning and revenue management. Bring examples of how you've achieved financial targets in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a hotel might face and how you would address them. This shows your strategic thinking and readiness for the role.
