Guests Service Manager - Nights in Leicester

Ramada Encore Leicester is looking for a Guest Services Manager Nights. Being a Guest Services Manager means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means leading the team, being willing to get stuck in, and presenting a professional and friendly face for the hotel.

As ‘Guest Services Manager’ you’ll be on the front line, delivering our mission!

You’ll be delivering attentive customer-focused service, understand brand standards and enjoy working as part of a successful team. You will acquire a thorough understanding of the operational departments of the hotel, Front Office, and Food & Beverage, which includes Restaurant, Bar, Meetings & Events in order to assist with the day-to-day running of the hotel during nights.

Supporting the Department Managers and working flexibly across the departments to ensure a great service experience for all our guests.

We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks and handle the smooth-running of a shift, and who have a passion for great customer service.

Preferred Skills

What’s in a day’s work?

A varied role that will assist with the smooth running of the hotel operation during your shift to include;

• Effective and efficient check-in/out
• Ensuring Bar, Restaurant & Meeting Rooms are set to standard
• Assist and supervise the service delivery at peak times across the departments
• Coaching & training team members
• Deliver excellent customer service
• Delivering on brand standards
• Maintaining Food Hygiene, Food Safety, and Health & Safety standards
• Available to work when the team and customer needs you most

Hotel Experience