At a Glance
- Tasks: Assist guests during night shifts, ensuring safety and smooth check-in/check-out processes.
- Company: Join a leading hotel brand known for exceptional guest service.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Work in a dynamic environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the friendly face that ensures guests have a great experience at night.
- Qualifications: Fluent in English, with good PC skills and any hospitality experience a plus.
The predicted salary is between 24000 - 36000 € per year.
Guest Service Assistant– Night is responsible for auditing all charges and postings, correcting work as required. Prepares the documentation for the new day. Check-in/check-out hotel guests courteously and efficiently and ensures the safety of the guests and the hotel throughout the night shift. Corrections to the Room Rate Report. Reconcile miscellaneous accounts. Backup computer system files. Verifies that all checks are closed, and closes and logs any open check in the Point of Sale (POS) system. Prints end of day reports. Check that interfaces are up and running. Promotes the company’s loyalty program and makes efforts to meet enrolment targets.
Skills / Attributes
- Ability to perform job functions with attention to detail, speed, and accuracy.
- To think clearly, remain calm, and solve problems using good judgment.
- To follow specific directions thoroughly.
- To understand guests’ service needs.
- To work with minimal supervision.
- To maintain confidentiality of guest information and pertinent hotel data.
Our signature Count on Me Service promise defines how we interact with our guests, partners, communities, and each other: We aim to Be Responsive, Be Respectful and Deliver a Great experience!
Basic Qualifications
- Fluency in English both verbal and non-verbal. Any additional language is considered an asset.
- Good PC skills.
- Any experience in a Front Desk or guest-facing role is considered an asset.
- Certificate / Diploma / Vocational training or any other qualification in Hospitality or relevant studies is considered an asset.
- Any certificate / diploma/ training or other qualification in Health & Safety is considered an asset.
Guests Service Assistant - Nights in Leicester employer: Wyndham Hotels & Resorts EMEA
As a Guest Service Assistant - Nights, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and growth. Our commitment to the Count on Me Service promise fosters a culture of respect and responsiveness, ensuring that you feel valued while providing exceptional service to our guests. With opportunities for professional development and a focus on teamwork, this role offers a rewarding experience in the heart of the hospitality industry.
Contact Detail:
Wyndham Hotels & Resorts EMEA Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guests Service Assistant - Nights in Leicester
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities of a Guest Service Assistant at night. This way, when you get that interview, you can show off your knowledge and enthusiasm for the job!
✨Tip Number 2
Practice your problem-solving skills! Since you'll need to think clearly and remain calm under pressure, try role-playing common scenarios you might face during a night shift. This will help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Don’t forget to highlight your attention to detail! Whether it's auditing charges or preparing documentation, being meticulous is key. Share examples from your past experiences where you’ve demonstrated this skill – it’ll make you stand out!
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your personality and passion for hospitality right from the start!
We think you need these skills to ace Guests Service Assistant - Nights in Leicester
Some tips for your application 🫡
Show Off Your Attention to Detail:When you're writing your application, make sure to highlight your ability to pay attention to detail. Mention any experiences where you had to double-check information or correct errors, as this is key for the Guest Service Assistant role.
Keep It Professional Yet Friendly:We want to see your personality shine through! While it's important to maintain professionalism, don’t hesitate to let your friendly side show. Use a warm tone in your writing to reflect the guest service experience we aim to provide.
Tailor Your Application:Make sure to customise your application for the Guest Service Assistant position. Refer to the job description and align your skills and experiences with what we're looking for. This shows us that you’re genuinely interested in the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Wyndham Hotels & Resorts EMEA
✨Know Your Stuff
Make sure you understand the role of a Guest Service Assistant – Nights inside out. Familiarise yourself with the responsibilities like auditing charges, check-ins, and ensuring guest safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss how you've handled challenging situations in the past. Think of examples where you remained calm under pressure or solved a problem effectively. This aligns perfectly with the job's need for good judgment and attention to detail.
✨Highlight Your Customer Service Experience
Since this role is all about guest interaction, share your experiences in front desk or guest-facing roles. Talk about how you’ve gone above and beyond to ensure a great experience for guests, as this reflects the company’s Count on Me Service promise.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Ask about their loyalty program or how they support staff during night shifts.
