At a Glance
- Tasks: Provide top-notch service to guests in a vibrant food and beverage environment.
- Company: Join a dynamic hotel known for its exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in hospitality.
- Other info: Fun, fast-paced work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the face of our hotel and create memorable experiences for guests every day.
- Qualifications: Experience in food and beverage is a plus; passion for service is essential.
The predicted salary is between 20000 - 22000 £ per year.
Essential Functions
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Resolve guest complaints, ensuring guest satisfaction and follow up
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of:
- a) Table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the Restaurant.
- b) All liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes in the restaurant.
- c) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- d) All menu items, prices, preparation method/time, major ingredients, quality standards, taste, appearance, texture, serving temperature, garnish, and method of presentation.
- e) POS and manual systems.
- Take guests' food and beverage orders, utilizing suggestive selling techniques.
- Prepare all varieties of coffee.
- Adhere to payment, cash handling, and credit card policies/procedures.
- Restock items for next service.
- Follow maintenance program and cleaning schedule.
- Promotes company’s loyalty program and makes efforts to meet enrollment targets.
- Fluency in English both verbal and non-verbal.
- Compute basic arithmetic / basic PC literature
- Any experience in a Food and/or Beverage outlet is considered as an asset
- Minimum years of age to serve alcoholic beverages.
- Certificate / Diploma / Vocational training or any other qualification in Hospitality or relevant studies, is considered as an asset.
Guests Service Assistant - F&B in Leicester employer: Wyndham Hotels & Resorts EMEA
Wyndham Hotels & Resorts is an excellent employer, offering a dynamic work culture that values collaboration and innovation in the heart of London. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to contribute to a globally recognised brand in the hospitality industry, all while enjoying a supportive environment that encourages professional development and process improvement.
Contact Details:
Wyndham Hotels & Resorts EMEA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guests Service Assistant - F&B in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wyndham Hotels & Resorts EMEA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wyndham Hotels & Resorts EMEA
Don't be shy about reaching out to Wyndham Hotels & Resorts EMEA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wyndham Hotels & Resorts EMEA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wyndham Hotels & Resorts EMEA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
