At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences every day.
- Company: Join a vibrant hotel team dedicated to outstanding service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in hospitality.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be the face of our hotel and create memorable moments for guests.
- Qualifications: 2 years in hospitality supervision and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
As ‘Guest Services Manager’ you’ll be on the front line, delivering our mission! You’ll be delivering attentive customer-focused service, understand brand standards and enjoy working as part of a successful team. You will acquire a thorough understanding of the operational departments of the hotel, Front Office, and Food & Beverage, which includes Restaurant, Bar, Meetings & Events in order to assist with the day-to-day running of the hotel. Supporting the Department Managers and working flexibly across the departments to ensure a great service experience for all our guests. We’re looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks and handle the smooth-running of a shift, and who have a passion for great customer service.
What’s in a day’s work?
- Effective and efficient check-in/out
- Ensuring Bar, Restaurant & Meeting Rooms are set to standard
- Assist and supervise the service delivery at peak times across the departments
- Coaching & training team members
- Deliver excellent customer service
- Delivering on brand standards
- Maintaining Food Hygiene, Food Safety, and Health & Safety standards
- Available to work when the team and customer needs you most
Preferred Skills
- Opera Cloud PMS
- Hospitality Supervision: 2 years
Guest Service Manager - Front Desk in Leicester employer: Wyndham Hotels & Resorts EMEA
As a Guest Service Manager at our hotel, you will thrive in a vibrant and supportive work culture that prioritises exceptional customer service and teamwork. We offer comprehensive training and development opportunities to help you grow within the hospitality industry, alongside competitive benefits and a dynamic environment where your contributions are valued. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working in a bustling location that attracts diverse clientele.
Contact Details:
Wyndham Hotels & Resorts EMEA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager - Front Desk in Leicester
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Front Office, Food & Beverage, and all operational departments. This way, when you chat with potential employers, you can show off your knowledge and passion for delivering top-notch guest experiences.
✨Tip Number 2
Practice your people skills! As a Guest Service Manager, you'll be engaging with guests and team members alike. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to shine in those busy settings.
✨Tip Number 3
Showcase your leadership abilities! Be prepared to discuss how you've successfully delegated tasks and managed shifts in previous roles. Highlighting your coaching and training experience will make you stand out as a candidate who can lead a successful team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s a great way to demonstrate your enthusiasm for joining our team!
We think you need these skills to ace Guest Service Manager - Front Desk in Leicester
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for customer service and any unique experiences that make you stand out as a candidate.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in hospitality and how it aligns with our mission of delivering attentive customer-focused service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Guest Services Manager role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wyndham Hotels & Resorts EMEA
✨Know Your Stuff
Familiarise yourself with the hotel’s brand standards and operational departments. Understand how the Front Office, Food & Beverage, and Meetings & Events work together to create a seamless guest experience. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Guest Service Manager, you'll be engaging with guests and team members constantly. Prepare examples of how you've successfully handled customer interactions or resolved conflicts in the past. This will demonstrate your ability to shine in a busy setting and your passion for great customer service.
✨Be Ready to Delegate
Think about times when you've had to delegate tasks effectively. In your interview, share these experiences to highlight your leadership skills. Show that you can manage a shift smoothly by ensuring everyone knows their roles and responsibilities during peak times.
✨Emphasise Flexibility
The job requires you to work flexibly across departments. Be prepared to discuss how you've adapted to changing situations in previous roles. This will illustrate your ability to support department managers and maintain high service standards, no matter the circumstances.
