Director Franchise Operations – North & West Europe (UK&I)

THE JOB The Director Franchise Operations works with a portfolio of open Hotels to proactively enhance performance and also works collectively with the new hotel openings team to ensure pre-opening hotels open in accordance with expectation. This individual works with franchisees, management companies and hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue, Product, Service and Brand requirements. They are expected to : Share best demonstrated practices information on the use of WHR programs and tools. Advise on a host of sales and marketing topics, as well as product and service improvement (utilizing Medallia, CRM, and COM Culture). Work with other internal Departments (Sales Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised. Influence - Must possess influencing skills in order to create a positive foundation for the on-going relationship Collaboration using measurement methods to monitor progress toward goal attainment, identifying and understanding issues, problems, and opportunities. Develops effective course of action and appropriate solutions. Makes purposeful observations and recommendations to create positive improvements for the team and / or guest. Obtains and assigns resources to achieve desired result. Adjusts action based on changed priorities. Holds people accountable for results. Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation. Valuing Diversity - Able to consider, understand and empathize with the priorities and challenges of others. Must show the highest standards of honesty, integrity and discretion and will create trust with all team members, clients and customers. Leadership – Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others. Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and / or customer. FUN ! Experience/Certificates/Education The candidate would ideally be a graduate with a Hospitality degree, or have equivalent demonstrable professional experience Experience from within a similar role or a minimum of 3 years’ experience as a General Manager of a +110-bedroom economy or mid-segment hotel from within a international hotel brand. Expertise in franchising or hotel management and an in depth understanding of the hospitality sector are essential. Significant operations experience and commercial understanding. Significant experience of planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required. Experience with direct P