Reception Shift Leader in Coventry

Responsibilities
Supervising guest experiences during arrival, stay and departure, efficiently and professionally following the standard operating procedures.
Working with the Front of House Manager ensuring all receptionists are trained and motivated to deliver excellent service throughout the operation.
Completing own learning and development initiatives to complement your job role and increase your expertise, skills and knowledge in your profession.
Develop a thorough knowledge of all systems relating to the front office department.
Liaising with other hotel departments to ensure that we meet/exceed guest expectations.
Ensure that through the promotion of knowledge, expertise and personality, amazing experiences are created, and a great reception and welcome is delivered for everyone.
Undertaking Duty Manager shifts.
Qualifications & Experience
The key talents are: enthusiastic and positive personality; high standard of personal presentation, confidence and professionalism; demonstrable excellent communication skills.
Additional abilities would be: previous experience as a reception supervisor/ receptionist in a busy hotel; knowledge of Opera Cloud Property Management system.
Applicant Requirements
Applicants must be eligible to live and work in UK. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.
Other
Due to the high volume of applications we anticipate, only candidates selected for an interview will be contacted. We appreciate your interest in joining our team.
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