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For Companies At a Glance
- Tasks: Lead and optimise hotel operations, ensuring exceptional guest experiences and team engagement.
- Company: Join a renowned international hotel brand with a focus on quality and innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be at the forefront of hotel management and make a real impact in the hospitality industry.
- Qualifications: BA in Business or Hotel Management and 3-5 years of GM experience in hotels.
- Other info: Exciting opportunity to lead a hotel opening project and develop a passionate team.
The predicted salary is between 60000 - 80000 £ per year.
The General Manager (GM), in conjunction with the management team, will strategically lead all areas within the hotel. The GM is responsible for optimizing profitability, guest experience and overall hotel quality performance, team member engagement, market share and ultimately return on owner investment. The objectives of this role will be to lead the hotel opening project according to the critical path and to ensure the right team is recruited, onboarded, and trained at the right time according to the opening date and business forecast. Furthermore, the incumbent will achieve revenue optimization, effective cost-control, and implementation of quality operational standards within the framework of the brand. The GM will lead and develop a hotel team of hospitality professionals to deliver exceptional guest service and quality as well as the operational and financial objectives within the operating budget and business plan.
Key Responsibilities
- Leadership: The GM will work with the hotel Management Team to ensure the successful delivery of the individual departmental plans as they fit within the overall hotel’s business strategy. The GM will inspire, coach, guide and motivate their team and act as the leader for the property with respect to relationship management and development. He/she will lead by example, to inspire the team to ‘Do the Right Thing’. The GM is ultimately accountable for the achievement of all hotel KPI’s. Ensure the hotel meets and exceeds the Wyndham People Compliance Standards Level 1 – CORE.
- Strategy & Planning: The GM will define and execute a detailed strategic budget plan for the hotel. This will also include setting performance targets, comply with all company standards and defining the objectives for the hotel subject to owner approval. The GM will focus to develop the awareness of the hotel within the city, region and country, to help the ‘Grow our Iconic Brands’, supported by PR, Social Media plans, relationship with Media, and attendance at key exhibitions. He/she will build an excellent relationship with owners, protecting the assets and acting as a Brand Ambassador.
- Business Performance: The GM will be accountable for the overall success and performance of the hotel including: Achieving targeted Revenue, and GOP. Delivery of commercial plan and achieving sales targets. Continuous evolve RevPAR and RGI. Achieving target quality scores (Medallia & Quality Audit). Delivery of HR plan and achieving People targets i.e., Employee engagement, turnover, productivity ratios, time to hire etc. Achieve targeted Wyndham Rewards enrollments. Achieving and evolving the Wyndham Green certification. Ensuring profitability by keeping a firm control over the bottom line, anticipating and or resolving potential problems, obstacles which may hinder revenue optimization, cost control or quality.
- Quality: As the guardian and protector of the brand, the GM will ensure brand standard compliance. In conjunction with the Heads of Department, he/she will roll out Operating Standards (SOP’s) and relevant employee training to drive service excellence and high guest service performance.
- Human Resources: The GM will ensure in conjunction with the hotel management team and Hotel HR Leader to identify, select, recruit, develop, engage, manage, retain and inspire team members to maximise the hotel's return on Human Capital. The GM will role model the service culture values.
- Hotel Opening: The GM will ensure that all tasks are actioned in time according to the Critical Path. The GM will conduct any other reasonable duties assigned by owners.
Key Competencies
- Business Acumen
- Building Trust
- Communication
- Integrity
- Driving Results
- Innovation
- Leadership effectiveness
- Valuing diversity
Background
- BA in Business or Hotel Management
- 3 to 5 years’ experience as a General Manager from an international hotel brand
- Strong knowledge of the UK market.
- Fluency in local language and professional level of English
General Manager in Newcastle upon Tyne employer: Wyndham Hotels & Resorts EMEA
Contact Detail:
Wyndham Hotels & Resorts EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their values and goals. Remember, it’s all about demonstrating that you’re the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace General Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your leadership experience, strategic planning skills, and any relevant achievements in hospitality. We want to see how you can optimise profitability and enhance guest experiences!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for hospitality and how your previous experiences align with our goals at StudySmarter. Remember, we love a good story!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. How do you inspire and motivate your team? We’re looking for someone who can lead by example and drive results, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Wyndham Hotels & Resorts EMEA
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel thoroughly. Understand its brand values, recent news, and market position. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've inspired and motivated teams in the past. Be ready to discuss how you would lead the hotel team to achieve exceptional guest service and operational excellence.
✨Prepare for Strategic Questions
Expect questions about strategic planning and revenue optimisation. Think about how you would define and execute a budget plan, set performance targets, and ensure compliance with company standards. Having a clear strategy will impress the interviewers.
✨Demonstrate Your Business Acumen
Be prepared to discuss your understanding of key performance indicators (KPIs) and how you’ve successfully managed them in previous roles. Highlight your experience with cost control, revenue management, and achieving quality scores to show you can drive results.