Revenue Management Specialist Europe

Wyndham Hotels & Resorts is now seeking a Revenue Management Specialist Europe to join our team in London, United Kingdom.

The Revenue Management Specialist Europe position’s primary purpose is to serve participating hotels and assist the Team Lead Revenue Management Northern, Western & Southern Europe by monitoring for compliance to established Revenue Management Policies and Best Practices. They assist in maximising room revenue and growing the RevPAR Index (market share) for each hotel in a portfolio.

Key hotel Team Members with whom the Revenue Management Specialist Europe will interact include General Manager, Director of Sales, Revenue Manager, and/or Front Office Manager. Other key Revenue Management stakeholders may include Central Revenue Management Team Members, management company representatives and other Commercial Services Team Members.

The Revenue Management Specialist Europe will be responsible for achieving three primary objectives:

• A trusting relationship with the hotel teams and other key revenue management stakeholders.
• An appropriate Revenue Management strategy, including pricing for all portfolio hotels.
• An alignment with the hotel teams and other key revenue management stakeholders on Revenue Management strategy and pricing.

This will be accomplished by and not limited to audits of existing systems, analysing, managing and maintaining rates and rate codes in RMS, CRS, Lanyon, Property PMS and connected channels.

Responsibilities:

• Prepare and hold Monthly, Bi-weekly or Weekly Meetings (according to Service Package) with clients to discuss performance and revenue opportunities, audit and upcoming promotions, and share relevant information.
• Audit existing Property setup to determine if the content is current and if Properties are taking advantage of distributing themselves correctly through the central reservation system.
• Assist internal/property steps toward making changes to rates and inventory, and any downstream distribution channels (in case of exceptions found and in concert with the property leadership), consistent with the Brand Standards, Revenue Management Policies and Best Practices.
• Internally assist designated Managers in the Revenue Management process for complex properties.
• Understand and guide the property and/or RM rate loading process, RFPs and promotions.
• Ensure that rates are loaded according to Brand Standards.
• Formulate a plan to improve hotel performance, recommend that plan to the hotel team and implement the approved changes in relevant systems.
• Establish reports with the property teams and demonstrate an understanding of each hotel’s market, unique goals and challenges.
• Maintain inventory/rate visibility and consistency across all distribution channels according to Brand Standards, Revenue Management Policies and Best Practices.

Skills:

• Must be able to convey information and ideas clearly, both in oral and written communications.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful situations, including the ability to handle property questions and concerns with satisfactory results.
• Must be able to work on multiple tasks.
• Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisor guidance.
• Ability to analyse, interpret and explain statistical data, develop strategies and generate a course of action.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must have effective presentation skills.
• Must have excellent interpersonal skills that build trust and instil confidence in order to motivate and influence others.
• Must be effective at listening, understanding and clarifying the concerns and issues raised by key clients, co-workers and supervisors.
• Must be able to work with and understand financial information, data, and basic arithmetic functions.
• High proficiency with MS Office Programmes and any other systems that may be designated by the company.

Experience/Certificates/Education:

• BA/BS Bachelor’s Degree in Hospitality, Business Administration, Finance or Economics, or a minimum of two (2) years of analytical experience within Revenue Management, Data Management or Reservations, either at hotel or corporate level.
• Hospitality experience in the European Market.
• Has knowledge of office or operational procedures.
• Performs basic typing/word-processing, bookkeeping, checking of charts or records, and posting of information to a database/spreadsheet, following instructions.
• Familiarity with MS Office (Excel and Word) is necessary.
• Proficient with PMS, CRS, RMS, Online Channels and BI Tools, and industry-related reporting.
• Fluency in English is a must. Spanish, Italian or French would be beneficial.

Organisational Relationships:

The Revenue Management Specialist Europe reports to the Team Lead Revenue Management Northern, Western & Southern Europe.

What we expect from you:

• You will play an important part in our mission to make travel possible for all by being responsive, respectful and delivering great experiences to our guests, partners and communities.
• Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
• Bringing your best every day and strive to exceed expectations in all you do.

What you can expect from us:

• With Wyndham Hotels & Resorts, you can expect a fulfilling career to include growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
• Competitive salary and benefits.
• Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
• A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.