Enterprise Customer Success Manager

A fast growing London startup, helping enterprises save an average of 30% on their software spend. Founded in 2024 by former enterprise sales leaders Adrien Bourg and Sergei Tugarinov, we've scaled to a team of 20+ remaining bootstrapped, with $3B in software spend under management for customers. Our current growth rate is exceeding 500% y/y.

The Role

We’re looking for an Enterprise Customer Success Manager to own a portfolio of our enterprise accounts and become a trusted commercial partner to senior decision-makers.

You’ll work directly with C-suite executives, procurement leaders and senior finance and technology stakeholders, helping some of the world’s largest businesses make better decisions around their software spend. You’ll lead complex, high-value engagements and negotiations, delivering measurable savings that can be worth millions of dollars.

As one of our early client-facing hires, you’ll have significant ownership and influence over how we build and scale our enterprise client function. You’ll manage strategic relationships, shape our approach to customer success and have the opportunity to grow with the business as we expand.

What You’ll Do

• Own a portfolio of strategic enterprise accounts from onboarding through renewal and expansion
• Build trusted relationships with C-suite, procurement, finance and technology leaders
• Lead complex, high-value software negotiations across vendors including Microsoft, SAP, Salesforce and Oracle
• Coordinate WYN’s commercial and vendor intelligence teams to deliver significant customer savings
• Lead executive business reviews, communicate impact and identify growth opportunities
• Help shape the processes and playbooks that will define WYN’s enterprise client function as we scale

What We’re Looking For

• 3-4+ years in Customer Success, Strategic Account Management, Consulting or a similar client-facing role
• Proven experience managing complex enterprise accounts and senior stakeholders
• Strong commercial acumen with experience delivering measurable customer outcomes
• Confident communicator and negotiator, comfortable influencing C-suite and procurement leaders
• Highly organised, proactive and comfortable operating in a fast-paced, high-growth environment

Compensation

• Highly competitive comp plan with 60/40 split
• Stock options granted

Not a Fit If

• You’re looking for a purely reactive Customer Success role rather than owning strategic client relationships
• You prefer structured corporate environments over the pace and ambiguity of a fast-growing startup
• You don’t enjoy commercial conversations, negotiation, or influencing senior stakeholders
• You’d rather manage people than roll up your sleeves and work directly with customers