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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships with aerospace clients.
- Company: Join Wyman-Gordon, a leading manufacturer in aerospace and energy sectors.
- Benefits: Enjoy competitive pay, growth opportunities, and a dynamic work environment.
- Why this job: Be the 'Voice of the Customer' and drive impactful solutions in a fast-paced setting.
- Qualifications: 3+ years in account management; strong communication and organisational skills required.
- Other info: Work closely with senior teams and represent the company at key meetings.
The predicted salary is between 36000 - 60000 £ per year.
Wyman-Gordon is a world leading manufacturer of Nickel, Titanium and Steel alloy forgings for the aerospace, defense and energy sectors. Part of the major American corporation, PCC, we are a global manufacturer of complex metal components and supply products worldwide to our prestigious blue-chip customers.
An opportunity has arisen for a Customer Account Manager (Aerospace) to join our Commercial team based in Livingston. The Account Manager is responsible for cultivating and maintaining strong customer relationships with Tier 1 and Tier 2 Aerospace OEMs. This important role will ensure open communication links are always maintained and act as the internal “Voice of the Customer” for all customer and commercial related issues.
A key part of the role involves:
- Key account and contract management, in particular contractual compliance and business development.
- Working with the senior team to expedite solutions and maximise commercial opportunities.
- Communicating any supply issues to our customers and ensuring conformity to contract performance measures.
- Reporting regular updates to the executive team.
- Managing, quoting, and closing customer enquiries strictly in line with company policy.
- Regular reporting of KPIs, tracking to budget and forecasts, and other commercial information as required.
- Representing Wyman-Gordon at customer review meetings and coordinating resultant actions across the organisation.
Knowledge & Experience:
- Minimum 3 years prior account management experience within an engineering or manufacturing environment.
- Ability to work in a fast-paced environment with minimal supervision.
- Excellent verbal and written communication skills.
- Ability to maintain effective relationships with internal and external customers at an executive level.
- Demonstrated organisational and multi-tasking skills.
- Advanced computer skills with experience in using the Microsoft Office Suite, particularly outstanding skills in Excel.
- Confident and able to lead.
In return, we offer a competitive overall remuneration package and opportunities for growth and development in an industry leading organisation.
Customer Account Manager employer: Wyman Gordon UK
Contact Detail:
Wyman Gordon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the aerospace industry, particularly the key players and trends in Tier 1 and Tier 2 OEMs. Understanding the specific challenges and needs of these customers will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the aerospace sector, especially those involved in account management. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and contracts. Be ready to share specific examples of how you've successfully navigated challenges and maximised commercial opportunities in previous roles.
✨Tip Number 4
Highlight your proficiency in Microsoft Excel and other tools during discussions. Being able to showcase your advanced skills can set you apart, especially since the role requires regular reporting and tracking of KPIs.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within engineering or manufacturing. Emphasise your ability to maintain relationships with customers and any specific achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the aerospace sector and Wyman-Gordon's role within it. Mention your experience with Tier 1 and Tier 2 Aerospace OEMs and how you can contribute to their customer relationship management.
Highlight Key Skills: In your application, focus on your verbal and written communication skills, organisational abilities, and proficiency in Microsoft Office, especially Excel. Provide examples of how you've successfully managed accounts and developed business opportunities.
Show Enthusiasm for the Role: Convey your passion for the aerospace industry and your eagerness to represent Wyman-Gordon. Discuss your approach to problem-solving and how you would act as the 'Voice of the Customer' within the organisation.
How to prepare for a job interview at Wyman Gordon UK
✨Research the Company
Before your interview, make sure to thoroughly research Wyman-Gordon. Understand their products, especially in the aerospace sector, and be familiar with their key clients. This will help you demonstrate your genuine interest in the company and its operations.
✨Prepare for Scenario Questions
Expect to be asked about how you've handled customer relationships in the past. Prepare specific examples that showcase your account management experience, particularly in engineering or manufacturing environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Account Manager, excellent communication is crucial. During the interview, practice clear and concise communication. Be prepared to discuss how you maintain effective relationships with both internal teams and external customers, especially at an executive level.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and priorities effectively. Discuss any tools or methods you use to stay organised, especially when dealing with KPIs and reporting. This will show that you can thrive in a fast-paced environment with minimal supervision.
