Ophthalmology Admin Specialist | Patient Care Support in Hereford

An exciting opportunity has arisen for a motivated and enthusiastic individual to support the Surgical Division as an Ophthalmology Clerical Assistant. We are looking for a team worker dedicated to providing the best service for our patients. The successful candidate will require excellent organisational skills, demonstrate the ability to work independently, using their own initiative and be willing to be adaptable and flexible to meet the needs of the Service. Surgical Specialties are fast-paced and ever-changing environments, so if you are highly organised and think you would be suitable for this role, we would be delighted to hear from you.

Main duties of the job:

• Provide a supportive clerical service to the Retinal Team, undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, according to the requirements of the service, recording the movement of notes on the Electronic Patient Record System (MAXIMS).
• Answer the telephone in a courteous, professional and pleasant manner, ensuring that messages are relayed and actioned in an appropriate and timely fashion.
• Deal professionally with enquiries from colleagues and other health care staff.
• Ensure effective communication with colleagues and other health care staff.
• Update and maintain patient tracking records, according to the agreed quality standard, filing essential documents in the appropriate place.
• Develop the ability to use the required electronic systems for correspondence, recording, retrieval and maintenance of information, as and when required.
• Add patient data to a database accurately.
• Maintain efficient office systems associated with good office management assisting with the monitoring of standards and with the implementation of action plans to improve quality of services.
• File letters and investigation reports in hospital notes.

About us:

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we want for our family and friends. More than 3,000 people work for the Trust; they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Person Specification:

• Good general Education and GCSE in English and Mathematics
• Willingness to learn and develop new skills
• Fluency and numerical ability
• Good interpersonal skills at all levels
• Experience of working in a team
• Previous experience of dealing with the public

Personal Attributes:

• Reliable
• Flexible and adaptable

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.